Two-Step Verification

Protect Your Personal Information with Multi-Factor Authentication

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If you need assistance with this or other functions of My Duke Health (previously Duke MyChart), call customer service at 919-620-4555 or 800-872-6945.

Step 1

When you open My Duke Health, you’ll be prompted to upgrade your password security. You can decline the option, but we recommend you set up two-step verification to keep your information as safe as possible.

Step 2

If you choose to continue setting up two-step verification, you’ll be asked to fill in your email that will be used to verify your identity.

Step 3

Click the “send to my email” button. We’ll email you a verification code that you use as part of your two-step authentication.

Step 4

Enter the verification code from your email.

Step 5

If you want My Duke Health to recognize your device instead of prompting you for a two-step authentication each time you log in, click the “skip this step next time” option. This offers increased protection, but not as much as using the two-step authentication process each time.

If you do not indicate you’re using a private device or use a different device in the future, you’ll be prompted to verify your identity through the email authentication step each time you log into My Duke Health.