Virtual Video Visits

Telehealth Visits Available for Primary, Urgent, and Specialty Care

Virtual visits with a primary care provider, specialist, or urgent care provider take place on a computer or mobile device with a camera using secure videoconferencing software that protects your privacy. Virtual visits are an effective way for you to receive prompt, safe medical care.

Sign Up for Duke MyChart

You and/or your child need a Duke MyChart account to participate in a virtual visit. If you don’t have one, please use the link below or call 919-620-4555 or 800-782-6945 to receive an activation code. Our phones are open from 8:00 am to 5:00 pm Monday through Friday.

Use Duke MyChart to Request a Virtual Visit

You can use Duke MyChart to request a virtual appointment with a provider you have already seen.

If you need to be seen by a new doctor, please call 855-855-6484. We will help you make an appointment with the right provider and assess if a virtual or in-person visit can meet your needs.

Follow These Steps to Request a Virtual Visit on Duke MyChart

1.  Log into Duke MyChart.

2.  Click "Messages" at the top of your screen.

3.  Click the green "Ask a question" button.

Use Duke MyChart to schedule virtual visit with an existing provider

4. Click "Message Your Provider/Care Team."

Click message your provider in Duke MyChart

5. Click the drop-down arrow on the "Choose a Recipient" field and select the provider you want to contact.

6. Click the drop-down arrow on the "Select a Subject" field and select "Scheduling Question."

Click scheduling question from the drop down

7. Enter your request for a telehealth visit.

Use the Same Steps to Change Existing Appointments
You can also call your provider to request a change. Your provider or clinic staff will determine whether a virtual or in-person visit is more appropriate.

Video Visit Instructions

These step-by-step instructions walk you through the sign-on process. If you want to speak to someone, please call two or three days before your visit. You can call 919-684-1598 from 8:00 am to 5:00 pm, Monday to Friday. If you need help the day of your telehealth appointment, please call 30 minutes prior to the visit.

Virtual Urgent Care Options

Duke telehealth options work best for common medical conditions that don’t need hands-on medical care, such as urinary infections, skin complaints like rashes and minor burns, pink eye, and seasonal allergies. Choose from these two options.

Duke Virtual Urgent Care
Use Duke Virtual Urgent Care when you want medical attention for a minor medical issue and your doctor isn't available. You must be a Duke patient, age six or older, and you must have a Duke MyChart account to schedule an appointment. Virtual visits take place between 8:00 am and 8:00 pm and may be covered by insurance as an urgent care visit. Co-payments, co-insurance, and deductibles apply.

Duke Health Anywhere
Duke Health Anywhere is a virtual urgent care option available 24/7 for people who are not Duke patients, or who do not have a Duke MyChart account. Your virtual visit will be with a board-certified provider through a mobile device or computer with a webcam. Duke Health Anywhere does not accept insurance. Visits cost $59. 

If you are a Duke patient, Duke Health Anywhere is a good option after 8:00 pm and before 8:00 am when Duke Virtual Urgent Care is not open. It is also a resource when Duke virtual urgent care does not have a convenient appointment time available.

Read Frequently Asked Questions About Virtual Visits

Read answers to commonly asked questions about virtual visits at Duke Health.