Virtual Visits and E-visits

Virtual visits and E-visits are effective ways for you to receive prompt, safe medical care.

  • Virtual visits with a primary care provider, specialist, or urgent care provider take place on a computer or mobile device with a camera using secure videoconferencing software that protects your privacy. 
  • E-visits with a provider take place on a computer or mobile device at a time that is convenient to you. There is no need for a camera or videoconferencing software. 
E-visit Instructions

These step-by-step instructions will walk you through how to request an E-visit appointment. 

Use My Duke Health to Request or Schedule a Virtual Visit or E-visit

You need a My Duke Health (previously Duke MyChart) account to request a virtual appointment or E-visit with a provider you have already seen. If you don’t have an account, you can create one or call 919-620-4555 or 800-782-6945 to receive an activation code. Our phone lines are open from 8:00 am to 5:00 pm Monday through Friday.

If you need to be seen by a new provider, please call 855-855-6484. We will help you make an appointment with the right provider and determine if a virtual or in-person visit can meet your needs.

Virtual Primary and Urgent Care
You can use My Duke Health to schedule a virtual appointment or eVisit when you want medical attention for a minor medical issue. You must be six months or older for a virtual visit and 18 years or older for an eVisit, and you must have a My Duke Health account to schedule an appointment. Virtual visits and eVisits may be covered by insurance as primary care visits. Copays, co-insurance, and deductibles apply. Contact your insurance for any questions on coverage.

These step-by-step instructions walk you through the sign-on process. If you want to speak to someone, please call two or three days before your visit. You can call 919-684-1598 from 8:00 am to 5:00 pm, Monday to Friday. If you need help the day of your telehealth appointment, please call 30 minutes prior to the visit.

Duke Health Anywhere

Duke Health Anywhere is a virtual urgent care option available 24/7 for people who are not Duke patients or who do not have a My Duke Health account. Your virtual visit will be with a board-certified provider through a mobile device or computer with a camera. Duke Health Anywhere does not accept insurance. Visits cost $59. 

Duke Health Anywhere is a good option when Duke virtual primary and urgent care is not open or when convenient appointment times are not available.

Read Frequently Asked Questions About Virtual Visits

Read answers to commonly asked questions about virtual visits at Duke Health.

This page was medically reviewed on 06/30/2023