Telehealth Services

Video Visits and E-Visits with Your Doctor

Duke Health offers virtual visits to connect you with a doctor for prompt, safe medical care. These convenient appointments with a primary care provider, urgent care provider, or specialist take place on a mobile device or computer using secure videoconferencing software. We also offer E-visits with a provider on a mobile device or computer. E-visits do not require a camera.

Which Telehealth Service Should I Use?

If You Have a My Duke Health Account
Most of our telehealth services require that you have a My Duke Health account to schedule and participate in your appointment. This secure electronic portal allows you to:

If you don’t have an account, you can create one or call 919-620-4555 or 800-782-6945 to receive an activation code. Our phone lines are open from 8:00 am to 5:00 pm Monday through Friday.

It's After Hours or You Don't Have a My Duke Health Account
Duke Health Anywhere is a virtual urgent care option for people who are not Duke patients or don't have a My Duke Health account. It is available 24/7. No appointment is needed. Use Duke Health Anywhere after 8:00 pm and before 8:00 am when Duke's virtual primary and urgent care is not open or when convenient appointments are unavailable. Duke Health Anywhere does not accept insurance. Visits cost $59.

This page was medically reviewed on 06/30/2023