Telehealth Options

Important Information About Virtual Visits

Virtual visits, which take place via a video conference using a computer or mobile device with a camera, are an effective way for you to receive safe medical care. Virtual visits are especially beneficial during the COVID-19 pandemic because they allow us to keep you and our team safe. 

Sign Up for Duke MyChart

You and/or your child need a Duke MyChart account to participate in a virtual visit. If you don’t have one, please use this link or call 919-620-4555 or 800-782-6945 to receive an activation code. Our phones are open from 8:00 am to 5:00 pm Monday through Friday.

Virtual Appointments Available for Primary Care and Specialty Care

Schedule a Virtual Visit with an Existing Provider
If you have a medical need, call your doctor’s office or use Duke MyChart to send a message using the “Ask a Question” link. Your doctor will assess your medical concern to determine if your care and treatment can be managed via a virtual visit, or if an in-person visit is necessary. If you require an in-person visit, you can learn more about the precautions in place to ensure our clinics and hospital are safe.

How to Use the Ask a Question link in Duke MyChart:

  • Select the Message Your Provider/Care Team link.
  • Indicate which provider you’d like to contact.
  • Select Scheduling Question.
  • Enter your request for a telehealth visit.

Change Existing Appointments to Virtual Visits
The same steps can be used to request a change from a previously scheduled appointment. Simply call your provider or send a message in MyChart requesting a change to your appointment. The provider or clinic staff will determine whether a video, telephone, or in-person visit is more appropriate.

Please Call If Scheduling with a New Provider
If you have a medical issue but need to be seen by a new doctor, please call 855-855-6484. We will help you make an appointment with the right provider and assess if a virtual or in-person visit can meet your needs.

Read These Frequently Asked Questions

Read answers to commonly asked questions about virtual visits at Duke Health.

Virtual Urgent Care Options

Duke telehealth options work best for common medical conditions that don’t need hands-on medical care, such as urinary infections, skin complaints like rashes and minor burns, pink eye, and seasonal allergies. Choose from these two options.

Duke Virtual Urgent Care
Use Duke Virtual Urgent Care when you want medical attention for a minor medical issue and your doctor isn't available. You must be a Duke patient, age six or older, and you must have a Duke MyChart account to schedule an appointment. Virtual visits take place between 8:00 am and 8:00 pm and may be covered by insurance as an urgent care visit. Co-payments, co-insurance, and deductibles apply.

Duke Health Anywhere
Duke Health Anywhere is a virtual urgent care option available 24/7 for people who are not Duke patients, or who do not have a Duke MyChart account. Your virtual visit will be with a board-certified provider through a mobile device or computer with a webcam. Duke Health Anywhere does not accept insurance. Visits cost $59. 

If you are a Duke patient, Duke Health Anywhere is a good option after 8:00 pm and before 8:00 am when Duke Virtual Urgent Care is not open. It is also a resource when Duke virtual urgent care does not have a convenient appointment time available.

Video Visit Instructions

Read or watch videos to show you how to prepare for and participate in your virtual visit. We walk you through each step of the process.