What Duke Health Charges

Need help with your bill? Call Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free). Hours are 8:00 am to 5:00 pm Monday, Tuesday, Wednesday, and Friday and 8:00 am to 4:00 pm Thursday.

COVID-19 Testing

Duke Health is committed to providing needed treatment for all patients regardless of ability to pay. In accordance with the CARES Act, Duke Health has established the standard cash price of $39 for COVID-19 testing. This is the amount a patient who is uninsured will pay for the COVID-19 test only. Other tests and labs may be ordered at the same time of service which will affect the total price. If you are uninsured please see the section titled If You Need Help Paying Your Bill. You will find information on payment options and our financial assistance program there.

If You Don't Have Health Insurance

If you don't have insurance or other third-party coverage, you will get a discount equal to the best discounts offered to insurance companies. The discount is automatically applied to your bill. For more information on the current discount percentage and how it's calculated, please submit a request in writing to:

Self Pay Collections,
5213 S Alston Ave.
Durham, NC 27713

Online Estimate Calculator

You can use our online tool as a MyChart account holder or as a guest to get partial estimates for procedures at hospital and hospital-based clinics. Please note that this tool will generate an estimate for hospital charges only. For a more complete estimate that includes hospital and physician services call our estimate team at 919-620-3264.

Duke University Health System Standard Data

Note: Health systems are required by federal law to post hospital standard charges for downloading in a machine-readable format, such as .csv. This requirement can result in very large file sizes which may, in turn, cause issues while downloading them. If you are experiencing problems, please try a different web browser or check your Internet/Wi-Fi speed.

The information in these files is not an estimate of the amount a patient may owe. Patients should request a pre-visit estimate to get cost information specific to their circumstances.

Inpatient Services

Please note the following definitions of terms used in these tables:

  • Insurance: the dollar amount our hospital sets for individual items and services rendered before considering any applicable discounts
  • Uninsured: the dollar amount our hospital sets for individual items and services rendered after applying the uninsured discount