COVID-19 (Coronavirus) Update

As the level of COVID-19 infections begins to stabilize in our community, we are starting to reschedule appointments, surgeries, and procedures that were delayed during the pandemic. Learn more about how Duke Health is committed to keeping you safe. Visitor restrictions remain in effect. 

What Duke Health Charges

Need help with your bill? Call Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free). Hours are 8:00 am to 5:00 pm Monday, Tuesday, Wednesday, and Friday and 8:00 am to 4:00 pm Thursday.

COVID-19 Testing

Duke Health is committed to providing needed treatment for all patients regardless of ability to pay. In accordance with the CARES Act, Duke Health has established the standard cash price of $39 for COVID-19 testing. This is the amount a patient who is uninsured will pay for the COVID-19 test only. Other tests and labs may be ordered at the same time of service which will affect the total price. If you are uninsured please see the section titled If You Need Help Paying Your Bill. You will find information on payment options and our financial assistance program there.

If You Don't Have Health Insurance

If you don't have insurance or other third-party coverage, you will get a discount equal to the best discounts offered to insurance companies. The discount is automatically applied to your bill. For more information on the current discount percentage and how it's calculated, please submit a request in writing to:

Self Pay Collections,
5213 S Alston Ave.
Durham, NC 27713

Duke University Health System Standard Data

Note: This information is not an estimate of the amount you may owe. For cost information based on your specific circumstances, including your insurance plan, please request a pre-visit estimate.

Inpatient Services

Please note the following definitions of terms used in these tables:

  • Insurance: the dollar amount our hospital sets for individual items and services rendered before considering any applicable discounts
  • Uninsured: the dollar amount our hospital sets for individual items and services rendered after applying the uninsured discount