Accepted Health Insurance Plans

Duke Health contracts with most major health insurance carriers and transplant networks. Please call your insurance company and ask if you have access to health care services at Duke Health locations, and what (if any) co-payments, co-insurances, and deductibles will be your responsibility.

Insurance is not accepted for Duke Health Anywhere virtual urgent care, an online-only service that costs $49 per visit with an on-call doctor from any mobile device or computer with a webcam.

The Duke Consultation and Referral Center (855-855-6484) can also review the list of Duke Health accepted insurance plans with you.

This list covers insurance plans accepted by Duke Health in 2020. It is not all-inclusive, is updated periodically, and may be subject to change. In 2021, Duke Health will be participating in two new insurance plans along with the plans currently accepted in 2020. You can sign up for these new plans on HealthCare.gov (“the exchange”) during open enrollment period of November 1 - December 15, 2020. Now is the time to make important decisions about your and your family’s health care coverage for the year ahead.

Accepted Health Insurance Plans

Aetna

Aetna Choice POS, Aetna Choice POS II
Aetna Elect Choice HMO, Aetna Open Access Elect Choice
Aetna Health Network Only, Aetna Health Network Option
Aetna HMO
Aetna Limited Benefit Insurance PPO
Aetna Managed Choice POS
Aetna Medicare HMO Open Access
Aetna Medicare Plan (HMO, PPO)
Aetna Medicare Premier Plan (PPO)
Aetna Medicare Prime Plan (HMO, PPO)
Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Select, Aetna Open Access Managed Choice
Aetna Open Choice PPO
Aetna PCP Coordinated POS Plan
Aetna Quality Point of Service (QPOS)
Aetna Select HMO
Aetna Traditional Choice
Aetna Voluntary Indemnity Group Plan
Aetna Whole Health – Duke WakeMed WKCC