For billing/insurance questions, please call 919-620-4555.
If you'd like to make an appointment or have a medical question, please call 855-855-6484.
If you would like to speak with a Duke Health representative about your experience, you may call the appropriate office:
- Duke University Hospital:
919-681-2020 option 3 - Duke Raleigh Hospital:
919-862-5848 - Duke Regional Hospital:
919-470-4747 - Duke Primary Care/Urgent Care:
919-668-4024 - Specialty Clinics at Duke (Private Diagnostic Clinic):
919-684-6298 Option 6 - Duke HomeCare & Hospice:
919-620-3853
Patient and Family Advisors are volunteers who provide the patient and family perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System. If you are interested in joining our PFAC or want to learn more, please fill out our interest form.
Join Duke Health Listens, an online community where you can share feedback on your health care experience.
You may also contact the agency below to register a complaint if you are not satisfied with our response:
Complaint Hotline
1-800-624-3004
(within NC)
919-855-4500
Monday - Friday
8:30 am - 4:00 pm
(except holidays)
Address
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711
If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at: