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Contact Us Suggestions and Complaints

Email Us

If you have a compliment, suggestion or complaint about Duke Health, we want to know. Our goal is to provide you with great service.

If you'd like to make an appointment or have a medical question, please call 855-855-6484 for assistance.

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Additional Contacts

You may also contact the agency below to register a complaint if you are not satisfied with our response:

NC Division of Health Service Regulation

Website

Complaint Hotline

1-800-624-3004
(within NC)
919-855-4500

Monday - Friday

8:30 am - 4:00 pm
(except holidays)

Address

Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711

The Joint Commission

If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at:

Website

1-800-624-3004