Contact Us

Send Us Your Feedback

We want to provide the best care for you and your loved ones. Your feedback helps us improve our services. You can call us to speak with one of our Duke Health representatives or fill out this form to email us and we will respond to you within 7 days. 

Please note: Duke Health cannot address a medical emergency through this form. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

Looking for information? These topics may help.

‌ How to Make an Appointment
‌ How to Request Medical Records (including Birth and Death Certificates)
$ Questions About Your Bill
‌ Services for Patients Outside the U.S.
‌ Find a Doctor for Your Condition
‌ Duke Interpreter Services
? Frequently Asked Questions

 

Email Us

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Call Us

For billing/insurance questions, please call 919-620-4555.

If you'd like to make an appointment or have a medical question, please call 855-855-6484.

If you would like to speak with a Duke Health representative about your experience, you may call the appropriate office:

Patient and Family Advisory Council

Patient and Family Advisors are volunteers who provide the patient and family perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System. If you are interested in joining our PFAC or want to learn more, please fill out our interest form.

Online Feedback Community

Join Duke Health Listens, an online community where you can share feedback on your health care experience.

Additional Contacts

You may also contact the agency below to register a complaint if you are not satisfied with our response:

NC Division of Health Service Regulation

‌Website

‌Complaint Hotline

1-800-624-3004
(within NC)
919-855-4500

‌Monday - Friday

8:30 am - 4:00 pm
(except holidays)

‌Address

Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711

The Joint Commission

If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at:

‌Website

‌1-800-624-3004