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Frequently Asked Questions

Get answers to common questions about Duke University Health System and dukehealth.org. Click the question to expand the answer.

General

Unfortunately, we can’t provide medical advice via e-mail. However, if you are a Duke Health patient, you can send messages to your doctor -- and receive replies -- through Duke MyChart, our secure online website. Learn more about Duke MyChart.

Requests for medical records must be made in writing. See our medical records page for more information.

You can request a birth or death certificate online at the North Carolina Department of Health and Human Services' Vital Records department web page. Or call NC HHS at 919-733-3000. Duke University Health System does not provide copies of birth or death certificates.

Visit DukeHealth.org’s event calendar, which includes classes, lectures, and more.

Please see the following links to our policies and practices:

If you have a question about HIPAA or wish to report a privacy concern, please call 800-688-1867.

At Duke Health, we view health care as a partnership between you and your health care team. In that partnership, you have both rights and responsibilities that are spelled out in our Patient Bill of Rights

To ensure star ratings and comments are from actual patients, ratings and reviews data is collected through third-party surveys that are distributed after a patient visits a Duke Health doctor in an outpatient clinic office. At this time, patients cannot add ratings and reviews directly to a doctor's profile, and ratings are not included on DukeHealth.org for patients who were discharged from the hospital, have undergone a procedure, or received care at an urgent care clinic or in the emergency department. Find out more about our survey process.

You can find maps here, or by clicking on “Patients and Visitors” at the top of the DukeHealth.org screen and selecting “Maps” in the “Plan Your Visit” section.

If an emergency is life-threatening, call 911. Do not attempt to drive yourself or your loved one to the hospital.

For non-life-threatening emergencies, Duke Health operates emergency rooms at each of our three hospitals. For more information, see:

 

To reach a doctor by phone, call his or her office number. You can look it up using our Find A Doctor tool. You can also send a secure online message to a Duke Health doctor you’ve already seen by logging into DukeMyChart.org.

Please see the visitor information page for the hospital where the patient has been admitted. It provides information on visiting or contacting patients, including how to reach patients by phone or send messages.

 

To view and apply for job openings at Duke Health, visit the Careers section of the Duke University Office of Human Resources website at careers.duke.edu. You can also reach this site by scrolling to the bottom of the DukeHealth.org website and clicking on “Careers.”

Duke Health Anywhere is an online-only way to virtually connect with an on-call doctor for urgent care needs. It is available 24/7 using any mobile device or computer with a webcam. Learn more.

Duke MyChart

Duke MyChart is a secure website where you can access and manage your personal health information. Learn more about Duke MyChart.

If you’ve already seen a Duke Health doctor, you can access Duke MyChart using the activation code on your printed after-visit summary. If you don’t have an activation code, you can request one by clicking the 'Sign Up Online' button on this page or by contacting Duke Customer Service at 919-620-4555 or 800-782-6945, 8 am - 5 pm ET Monday through Friday.

To contact technical support for Duke MyChart, please call 919-887-9302 or 919-752-4977 or visit the FAQ section on DukeMyChart.org to see if your question has already been answered.

Appointments

To speak with someone regarding an appointment, call 919-626-3891. Learn more about the options for making an appointment.

Not all doctors are set up for online scheduling. If you’d like to make an appointment with a doctor but online scheduling is unavailable, please call 919-626-3891 or call the doctor’s office directly.

For information about an appointment you’ve already scheduled, check Duke MyChart or call 888-275-3853.

Explore locations near you and sort by location and treatment type on our locations finder.

Billing

We accept many health plans, but your coverage depends on your insurance company and which facility you are visiting. For information about insurance we accept, visit our health insurance section. 

Visit our secure patient website, Duke MyChart, to pay a bill online with a credit card. You can also view your payment history, see your billing statements, and more. 

Please see our online resources Understanding Your Bill and Frequently Asked Billing Questions. You can also call our customer service representatives at 800‐782‐6945 with any questions or concerns about your bill.

If you can’t pay your bill in full, please contact customer service at 919-620-4555 or 800-782-6945 to ask about financial assistance. Our account representatives and financial care counselors can assist you with filling out applications for government-sponsored programs. They can also describe monthly payment plans and other financial assistance programs that may be available if you meet certain financial criteria.

Website

Content on DukeHealth.org is copyrighted and may not be reproduced. However, you are welcome to share our blog articles using the social media sharing buttons that appear at the top of each article page.

Duke Health is committed to protecting your privacy. Read our privacy statement to understand how we govern data collection and usage across Duke University Health System Web sites and services.