Frequently Asked Questions
Get answers to common questions about Duke University Health System and dukehealth.org. Click the question to expand the answer.
If you have questions about COVID-19, view our COVID-19 FAQs for more information.
Unfortunately, we can’t provide medical advice via e-mail. However, if you are a Duke Health patient, you can send messages to your doctor -- and receive replies -- through Duke MyChart, our secure online website. Learn more about Duke MyChart.
Requests for medical records must be made in writing. See our medical records page for more information.
You can request a birth or death certificate online at the North Carolina Department of Health and Human Services' Vital Records department web page. Or call NC HHS at 919-733-3000. Duke University Health System does not provide copies of birth or death certificates.
Visit DukeHealth.org’s event calendar, which includes classes, lectures, and more.
Please see the Patients & Visitors section of this website for links to our policies and practices, including:
- Notice of Privacy Practices
- HIPAA (Health Insurance Portability and Accountability Act)
- Patient Bill of Rights
If you have a question about HIPAA or wish to report a privacy concern, please call 800-688-1867.
At Duke Health, we view health care as a partnership between you and your health care team. In that partnership, you have both rights and responsibilities that are spelled out in our Patient Bill of Rights.
Please see our International Patient Services page for helpful information.
To ensure star ratings and comments are from actual patients, ratings and reviews data is collected through third-party surveys that are distributed after a patient visits a Duke Health doctor in an outpatient clinic office. At this time, patients cannot add ratings and reviews directly to a doctor's profile, and ratings are not included on DukeHealth.org for patients who were discharged from the hospital, have undergone a procedure, or received care at an urgent care clinic or in the emergency department. Find out more about our survey process.
You can find maps here, or by clicking on “Patients and Visitors” at the top of the DukeHealth.org screen and selecting “Maps” in the “Plan Your Visit” section.
If an emergency is life-threatening, call 911. Do not attempt to drive yourself or your loved one to the hospital.
For non-life-threatening emergencies, Duke Health operates emergency rooms at each of our three hospitals. For more information, see:
- Emergency Room at Duke University Hospital
- Emergency Room at Duke Regional Hospital
- Emergency Room at Duke Raleigh Hospital
Visit our clinical trials directory to find current trials.
Please see the visitor information page for the hospital where the patient has been admitted. It provides information on visiting or contacting patients, including how to reach patients by phone or send messages.
- Duke Raleigh Hospital Visitor Information
- Duke Regional Hospital Visitor Information
- Duke University Hospital Visitor Information
To view and apply for job openings at Duke Health, visit the Careers section of the Duke University Office of Human Resources website at https://hr.duke.edu/careers/apply. You can also reach this site by scrolling to the bottom of the DukeHealth.org website and clicking on “Careers.”
Duke MyChart is a secure website where you can access and manage your personal health information. Learn more about Duke MyChart.
If you’ve already seen a Duke Health doctor, you can access Duke MyChart using the activation code on your printed after-visit summary. If you don’t have an activation code, you can request one by clicking the 'Sign Up Online' button on this page or by contacting Duke Customer Service at 919-620-4555 or 800-782-6945, 8 am - 5 pm ET Monday through Friday.
To contact technical support for Duke MyChart, please call 919-887-9302 or 919-752-4977 or visit the FAQ section on DukeMyChart.org to see if your question has already been answered.
To speak with someone regarding an appointment, call 919-626-3891.
Not all doctors are set up for online scheduling. If you’d like to make an appointment with a doctor but online scheduling is unavailable, please call 919-626-3891 or call the doctor’s office directly.
For information about an appointment you’ve already scheduled, check Duke MyChart or call 888-275-3853.
We accept many health plans, but your coverage depends on your insurance company and which facility you are visiting. For information about insurance we accept, visit our health insurance section.
Visit our secure patient website, Duke MyChart, to pay a bill online with a credit card. You can also view your payment history, see your billing statements, and more.
If you can’t pay your bill in full, please contact customer service at 919-620-4555 or 800-782-6945 to ask about financial assistance. Our account representatives and financial care counselors can assist you with filling out applications for government-sponsored programs. They can also describe monthly payment plans and other financial assistance programs that may be available if you meet certain financial criteria.
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