Frequently Asked Questions
Get answers to common questions about Duke University Health System and dukehealth.org. Click the question to expand the answer.
Unfortunately, we can’t provide medical advice via e-mail. However, if you are a Duke Health patient, you can send messages to your doctor -- and receive replies -- through Duke MyChart, our secure online website. Learn more about Duke MyChart.
You can request a birth or death certificate online at the North Carolina Department of Health and Human Services' Vital Records department web page. Or call NC HHS at 919-733-3000. Duke University Health System does not provide copies of birth or death certificates.
At Duke Health, we view health care as a partnership between you and your health care team. In that partnership, you have both rights and responsibilities that are spelled out in our Patient Bill of Rights.
To ensure star ratings and comments are from actual patients, ratings and reviews data is collected through third-party surveys that are distributed after a patient visits a Duke Health doctor in an outpatient clinic office. At this time, patients cannot add ratings and reviews directly to a doctor's profile, and ratings are not included on DukeHealth.org for patients who were discharged from the hospital, have undergone a procedure, or received care at an urgent care clinic or in the emergency department. Find out more about our survey process.
If an emergency is life-threatening, call 911. Do not attempt to drive yourself or your loved one to the hospital.
For non-life-threatening emergencies, Duke Health operates emergency rooms at each of our three hospitals. For more information, see:
- Emergency Room at Duke University Hospital
- Emergency Room at Duke Regional Hospital
- Emergency Room at Duke Raleigh Hospital
Please see the visitor information page for the hospital where the patient has been admitted. It provides information on visiting or contacting patients, including how to reach patients by phone or send messages.
- Duke Raleigh Hospital Visitor Information
- Duke Regional Hospital Visitor Information
- Duke University Hospital Visitor Information
To view and apply for job openings at Duke Health, visit the Careers section of the Duke University Office of Human Resources website at careers.duke.edu. You can also reach this site by scrolling to the bottom of the DukeHealth.org website and clicking on “Careers.”
If you’ve already seen a Duke Health doctor, you can access Duke MyChart using the activation code on your printed after-visit summary. If you don’t have an activation code, you can request one by clicking the 'Sign Up Online' button on this page or by contacting Duke Customer Service at 919-620-4555 or 800-782-6945, 8 am - 5 pm ET Monday through Friday.
Not all doctors are set up for online scheduling. If you’d like to make an appointment with a doctor but online scheduling is unavailable, please call 919-626-3891 or call the doctor’s office directly.
If you can’t pay your bill in full, please contact customer service at 919-620-4555 or 800-782-6945 to ask about financial assistance. Our account representatives and financial care counselors can assist you with filling out applications for government-sponsored programs. They can also describe monthly payment plans and other financial assistance programs that may be available if you meet certain financial criteria.
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