Thank you for choosing Duke Raleigh Hospital for your care. We are dedicated to making sure you have the most positive health care experience possible. Here, you’ll find everything you need to know about visiting or contacting a patient in Duke Raleigh Hospital's North Pavilion and South Pavilion.
Learn about about our 24/7 emergency care in the North Pavilion of Duke Raleigh Hospital. You can also see this map for locations of our amenities, elevators, and guest services.
If your friend or loved one is a patient at Duke Raleigh Hospital, you can get in touch or send well wishes.
Each patient room has a phone and a unique phone number. If you do not know the patient's room number, call 919-954-3126 to reach our Patient Information Desk.
Mail and flowers should be addressed to :
Patient name Duke Raleigh Hospital 3400 Wake Forest Road Raleigh, NC 27609
Family members and friends can also call Duke Raleigh Hospital's Guilded Lily gift shop at 919-954-3115 to purchase a flower arrangement that will be delivered to the patient's room. Flowers and mail will be forwarded to the patient's home address upon discharge.
Please note that ICU patients may not receive flowers, balloons, or gift baskets. Cards, however, are permitted and encouraged.
The Duke Raleigh Hospital Public Safety Department provides a safe and secure environment for all who visit our campus. We are available 24 hours a day, seven days a week, and can be reached by calling the public safety office at 919-954-3911.
Officers patrol the campus, buildings, and surrounding areas, and provide direction and assistance for emergency response and fire safety at Duke Raleigh Hospital. Our department also maintains a lost and found department.
Our goal is to provide you with high-quality care and an outstanding patient experience. To help serve you better and to identify opportunities for improvement, we depend on the feedback of our patients. After your first appointment or hospital experience you may receive a patient satisfaction survey in the mail or via email. Please take a few moments to complete the survey; if it’s a mailed survey, please return it in the postage-paid envelope provided. If your feedback is urgent or if you wish to speak with someone, please contact our patient advocates by e-mail DRAH_PVR@dm.duke.edu or by phone 919-862-5848.