Duke Health’s financial care counselors can help you evaluate your qualifications for financial resources. There are a number of Community Financial Resources available to assist in helping pay for your care.
If you do not qualify for other financial sources, Duke Health offers an interest free payment plans. If you experience difficulties paying your bill, you can set up an interest-free payment plan in Duke MyChart.
Duke University Health System (DUHS) financial assistance is also available for eligible patients based on Federal Poverty guidelines. Download an application in English or Spanish (PDF, 172 KB) that can be sent to us via mail, fax, or email.
If You Have Questions
If you apply for financial assistance, please allow up to seven weeks for processing. After that time, you can check your status by calling our customer service team at 919-620-4555 (local) or 1-800-782-6945 (toll-free) between 8:00 am and 5:00 pm Monday, Tuesday, Wednesday, and Friday, or from 8:00 am to 4:00 pm Thursday.
Financial Assistance: Part of Our Commitment to Community Health
As a not-for-profit health system, Duke University Health System is committed to caring for our patients, nurturing the sick, and strengthening the well. We honor our tax-exempt status and our responsibility to the counties we serve through various programs, activities, and partnerships that are aimed at improving the health of our communities. The details of our community involvement can be found here.