Accessibility Services at Duke Health

Having a disability should not be a barrier to receiving high-quality health care. At Duke, we work hard to provide equal access for all people and offer a range of free accessibility services to patients and visitors who need them. Among other services, we have accessible parking and transportation, assistive technologies, Braille and large-print materials, and more. 

People We Serve

We provide accommodations to patients and visitors with the full range of disabilities, which include but are not limited to:

  • Mobility impairments
  • Blindness or low vision
  • Deafness or difficulty hearing
  • Neurodiversity (for example, autism)
  • Psychological disorders

We also offer services for people with short stature, obesity, and other physical differences that can make navigating health care challenging.

Types of Services

Transportation and Parking
In compliance with the Americans with Disabilities Act (ADA), we provide accessible parking at all of our clinics and hospitals. Accessible buses and vans are available for all routes served by Duke Transit in Durham. The Duke Campus Map provides details about building entrances, parking, pedestrian routes, and more. For other locations, regional and city buses are public transportation options available to you. Google Maps can give you directions to the closest bus stop near each clinic.

Service Animals
Service animals -- dogs or miniature horses that have been specifically trained to perform tasks for a person with a disability -- are allowed to accompany patients and visitors in patient rooms and anywhere in the hospital where the public is allowed. Therapy, emotional support, and companion animals are not service animals but may be permitted on a case-by-case basis. For more information, email leigh.fickling@duke.edu.

Services for Low Vision, Blind, Deaf, or Hard of Hearing Patients
Duke provides the following free services:

  • American Sign Language interpretation for the hard of hearing or deaf 
  • Telecommunications devices for the deaf (TDD)
  • Materials on audiocassette tape
  • Patients' rights and other documents in Braille or large print

Accessible Medical Equipment
Many of our health care locations provide medical equipment designed for people with disabilities including:

  • Exam tables and chairs
  • Weight scales
  • Patient lifts
  • X-ray machines
  • Mammography equipment

Web Accessibility
Duke believes web content should be accessible to people with a wide range of abilities including visual, auditory, physical, speech, cognitive, language, learning, and neurological. We endeavor to make dukehealth.org universally accessible and compatible with assistive technologies.

Arranging for Services

If you are already a patient at Duke, accessibility accommodations -- a wheelchair, for example -- can be arranged when you make an appointment. Our medical records system alerts your appointment scheduler if you have a disability and need assistance. Your scheduler should arrange for these services to be provided during your visit, but please confirm with them to ensure that your needs are met. You can update your information in MyChart or let your doctor’s office or the scheduler know about any accommodations you need.

If you require assistance and want to make arrangements ahead of your appointment or if have questions or encounter problems, you can call 919-668-4273. Alternatively, you can email tony.galiani@duke.edu.

You can also arrange for services in advance of your appointment by completing an online request or calling 919-668-1267.