Accessibility Services at Duke Health

Having a disability should not be a barrier to receiving high-quality health care. At Duke, we work hard to provide equal access for all people and offer a range of free accessibility services to patients and visitors who need them. Among other services, we have accessible parking and transportation, assistive technologies, Braille and large-print materials, and more. 

People We Serve

We provide accommodations to patients and visitors with the full range of disabilities, which include but are not limited to:

  • Mobility impairments
  • Blindness or low vision
  • Deafness or difficulty hearing
  • Neurodiversity (for example, autism)
  • Psychological disorders

We also offer services for people with short stature, obesity, and other physical differences that can make navigating health care challenging.

Types of Services

Transportation and Parking
In compliance with the Americans with Disabilities Act (ADA), we provide accessible parking at all of our clinics and hospitals. Accessible buses and vans are available for all routes served by Duke Transit in Durham. The Duke Campus Map provides details about building entrances, parking, pedestrian routes, and more. For other locations, regional and city buses are public transportation options available to you. Google Maps can give you directions to the closest bus stop near each clinic.

Service Animals
Service animals -- dogs or miniature horses that have been specifically trained to perform tasks for a person with a disability -- are allowed to accompany patients and visitors in patient rooms and anywhere in the hospital where the public is allowed. For patient safety and infection prevention, service animals may be prohibited in some ares. These include operating rooms, intensive care units, and areas where the animal cannot be protected, such as radiation therapy clinics. Therapy, emotional support, and companion animals are not service animals but may be permitted on a case-by-case basis. For more information, email

Services for Low Vision, Blind, Deaf, or Hard of Hearing Patients
Duke provides the following free services:

  • American Sign Language interpretation for the hard of hearing or deaf 
  • Telecommunications devices for the deaf (TDD)
  • Materials on audiocassette tape
  • Patients' rights and other documents in Braille or large print

Accessible Medical Equipment
Many of our health care locations provide medical equipment designed for people with disabilities including:

  • Exam tables and chairs
  • Weight scales
  • Patient lifts
  • X-ray machines
  • Mammography equipment

Web Accessibility
Duke believes web content should be accessible to people with a wide range of abilities including visual, auditory, physical, speech, cognitive, language, learning, and neurological. We endeavor to make universally accessible and compatible with assistive technologies.

Arranging for Services

Services at Duke Health
Wheelchairs and assistance are available at Duke University Hospital and at three locations on Duke Medicine Circle: Duke Clinic, Duke Cancer Center, and Duke Medical Pavilion. Valets at the entrance of each building can help locate a wheelchair for your use.  
You can request patient transportation assistance inside each building at the information desk near the entry of each site. There may be a wait for assistance at peak times.
At the entrance of Brier Creek Medical Pavilion and the South Durham Health Center, a concierge can provide wheelchairs for patient use.

If you have questions or encounter problems, call 919-668-4273 or email

Other Transportation Assistance Options
Several services in the Triangle area offer transportation assistance for people going to health care (and other) appointments.  Note that in most cases, these are not on-demand services, so transportation arrangements must be made in advance of your appointment.

Non-Emergency Medicaid Transportation for Durham County Residents
Non-emergency Medicaid transportation (NEMT) is available for Medicaid recipients who have no other means of transportation to doctors' offices, hospitals, dialysis centers, dental offices, and all other health-related appointments. Durham County residents who meet these criteria may receive bus tickets and/or van rides. You must complete a transportation assessment via phone before service can begin. Locations serviced include Durham County, the Brier Creek area, and the Chapel Hill area. Call 919-560-8607 for an eligibility assessment and to schedule Medicaid transportation.