Medical Records

COVID-19 Update

Due to COVID-19, we are changing our processes to assist you. If you would like to request a copy of your medical records from a Duke Health entity, then please use the information below. Please do not come into the hospital for medical records requests.
           
For Patient Requests:
You can either:

• Submit requests through Duke MyChart.
• Download the HIM/ROI Authorization Form using the form links below. Once you have completed the form, choose one of the following options to send it to us:
  • Email it to ROI-Requestor3@dm.duke.edu
  • Fax it to: 919-620-5165
  • Mail it to: 
    Health Information Management
    Duke University Health System
    P.O. Box 3016
    Durham, NC  27710

If you have questions, please email ROI-Requestor3@dm.duke.edu or call our Customer Service Line at 919-684-1700. We are open Monday – Friday, 8:00 am to 4:30 pm. We are also available to answer any questions you may have on completing the release form or any general release of information questions.

For Third Party Requests, e.g., attorneys, warrants, subpoenas, etc.:

You can either:

• Email it to ROI-Requestor3@dm.duke.edu
• Fax it to: 919-620-5165
• Mail it to: 
  Health Information Management
  Duke University Health System
  P.O. Box 3016
  Durham, NC  27710
• Call our Customer Service Line: 919-684-1700. We are open Monday – Friday 8:00 am to 4:30 pm. 

Service of Warrants and Subpoenas should be accomplished through one of the methods above. In person hand delivery of warrants and subpoenas are not accepted during the national emergency. Warrants and subpoenas served by one of the methods above during the national emergency will be honored.

For specific questions or unique circumstances regarding warrants or subpoenas please email ROI-Requestor3@dm.duke.edu or call 919-684-1700.