Call your doctor before leaving home if you think you’ve been exposed to COVID-19 or have symptoms

Due to the presence of COVID-19 in our community, visitor restrictions are in place for all Duke clinics and hospitals. For your safety and the safety of others, we recommend patients do not bring a visitor to Duke clinics, if at all possible. If a visitor must accompany a patient, only one individual over 12 years of age is allowed. Patients and visitors will be screened for symptoms upon arrival. Individuals with flu-like symptoms are not allowed. View the complete list of Visitor Restrictions.

Effective immediately, Duke Health is prioritizing and rescheduling some non-emergent or non-critical surgeries, procedures, and appointments. Check our COVID-19 (Coronavirus) page for updates.

Medical Records

How To Request

COVID-19 Update

Due to COVID-19, we are changing our processes to assist you. If you would like to request a copy of your medical records from a Duke Health entity, then please use the information below. Please do not come into the hospital for medical records requests.
           
For Patient Requests:
You can either:

  • Submit requests through Duke MyChart.
  • Download the HIM/ROI Authorization Form using the form links below. Once you have completed the form, choose one of the following options to send it to us:
    • Email it to ROI-Requestor3@dm.duke.edu
    • Fax it to: 919-620-5165
    • Mail it to: 
      Health Information Management
      Duke University Health System
      P.O. Box 3016
      Durham, NC  27710

If you have questions, please email ROI-Requestor3@dm.duke.edu or call our Customer Service Line at 919-684-1700. We are open Monday – Friday, 8:00 am to 4:30 pm. We are also available to answer any questions you may have on completing the release form or any general release of information questions.

For Third Party Requests, e.g., attorneys, warrants, subpoenas, etc.:

You can either:

  • Email it to ROI-Requestor3@dm.duke.edu
  • Fax it to: 919-620-5165
  • Mail it to: 
    Health Information Management
    Duke University Health System
    P.O. Box 3016
    Durham, NC  27710
  • Call our Customer Service Line: 919-684-1700. We are open Monday – Friday 8:00 am to 4:30 pm. 

Service of Warrants and Subpoenas should be accomplished through one of the methods above. In person hand delivery of warrants and subpoenas are not accepted during the national emergency. Warrants and subpoenas served by one of the methods above during the national emergency will be honored.

For specific questions or unique circumstances regarding warrants or subpoenas please email ROI-Requestor3@dm.duke.edu or call 919-684-1700.

Forms and Instructions on How to Complete the Authorization Form:

Written authorization is required for medical records and must be submitted directly to the hospital’s Health Information Management department.  You may mail the request to the centralized release of information department:

Duke University Hospital
Health Information Management
Release of Information
PO Box 3016
Durham, NC 27710
919-684-1700