If electronic transfer is not possible, printed copies of your medical record can be sent directly to your Duke Health provider’s office. Call your Duke Health provider's office to confirm how they wish to receive the records – such as secure email or via fax.
When faxing, clearly print the patient’s name, date of birth, and medical record number (if known) on each page. This can be handwritten.
Radiology Images
Visit Duke Radiology for information on how to share radiology images (such as CT, MRI, and X-rays) electronically with your doctor's office.
If you intend to bring copies of your documents – DO NOT BRING ORIGINALS -- thumb drives or CDs, clearly mark the patient’s name, medical record number (if applicable), and date of birth as well. Do not send passwords with thumb drives or CDs to keep records secure.
Documents, thumb drives, and CDs will not be returned.
Follow Up to Confirm Receipt
When sending records via email or fax, please follow up with a phone call or email to your doctor’s office to verify that your records were received and provide any necessary passwords to access data on thumb drives or CDs.
Use a Trackable Carrier if Mailing Hard Copies
If you intend to mail your medical records, use a trackable courier, such as FedEx or UPS.
We do not recommend using the U.S. Postal Service because packages can’t be tracked, but we will accept them if you use this carrier. Duke Health is not responsible for records lost in transit.