Duke Health ratings and reviews
Duke Health is committed to providing the information you need to make important decisions about your health care. Publishing star ratings and patient comments for Duke Health providers who administer care is one important way we are working toward that goal. Learning how other patients feel about their experience with Duke Health providers should help you feel more confident in choosing a provider for your care.
How ratings and comments are obtained
The ratings and reviews seen on provider profiles are gathered from patient surveys, which are conducted by an independent patient satisfaction organization called Press Ganey. This trusted vendor is used by hospitals and government agencies throughout the U.S., and ensures the information we provide is not biased.
Surveys are distributed to patients who visit a Duke Health doctor in an outpatient clinic office. Surveys are distributed by mail to a random sampling of patients, and by email to every patient who gives an email address. Patients receive a survey if they have not received a survey about an outpatient clinic visit within the last 90 days. Ratings are not included on DukeHealth.org for patients who were discharged from the hospital, who have undergone a procedure, received care at an urgent care clinic, or in the emergency department.
Each year, we receive feedback from more than 120,000 patients for their clinic visits. About 30 percent of patients complete and return the survey they received.
The star ratings are based on patient responses to the overall provider rating question from the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey for clinic visits. The question reads:
Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?
Responses are converted to a 5-point rating system and applied consistently to all providers.
Star ratings are only displayed for providers who have accumulated 30 or more survey responses during a 12-month period. This ensures the data we provide are statistically valid.
The reviews that appear on provider profiles are taken directly from the Press Ganey surveys submitted since July 2014. Patients must complete the survey in order for their comments to appear on a provider’s profile. While we are committed to publishing both positive and negative comments, we also maintain a rigorous process to review and remove comments that are profane, libelous, unrelated to the provider, or violate patient privacy.
Protecting patient information
All patient survey responses are stored on a password protected server. Patient names are not displayed and personal, identifiable information is removed.
Share your feedback
If you have received treatment by a Duke Health provider, we encourage you to share your feedback when you receive your survey.