Patient and Family Advisors

We Engage Patients to Improve the Duke Health Experience

Overview

Duke Health patient and family advisors are volunteers who help improve the patient and family experience at Duke hospitals and clinics. We provide patient and family perspectives on patient care initiatives, projects, programs, and facilities. We hope you’ll join us.

Fill out an interest form to learn more about volunteering as a patient and family advisor.

Become a Patient and Family Advisor

Content

Patient and family advisor membership is open to adults ages 18 and older. Members may choose to serve on a council or in an independent role. Opportunities are available at Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Hospice, as well as Duke Primary  Care, and specialty care clinics. Council member responsibilities include, but are not limited to:

  • Attending regular patient and family advisory council meetings
  • Participating in topic-specific focus consumer groups
  • Reviewing patient and family educational and marketing materials
  • Providing feedback on building design and improvements
  • Advising on new way-finding technology
  • Participating on committees to provide the patient voice and perspective
  • Providing the patient and caregiver’s voice in all aspects of care

You can also elect to become a patient and family advisor that is not associated with a council. You will be able to give feedback and share your voice through all non-council activities, such as focus groups and partnerships with staff.

Why Our Work Matters

Content

Engaging patients and families in the early stages of a project’s design lead to long-term benefits, including better health outcomes for patients, a stronger and more positive patient and caregiver relationship, and a more patient-centered experience.

Fill out an interest form to learn more about volunteering as a patient and family advisor.

Patient and Family Advisor Volunteer Opportunities

Content

Patient and family advisors represent the patient and family voice and experience based on both location and care area. Opportunities are available across the health system.

Description

The Beneficial Representative Advisory Council is comprised of local Medicare beneficiaries who receive care within the Duke accountable care organization network. This council partners with Duke Connected Care, a physician-led accountable care organization, to create strategies to improve performance and better engage beneficiaries.

Description

Duke University Hospital offers councils in the following areas:

    •    Oncology
    •    Heart
    •    Neurosciences
    •    Behavioral Health

Description

Members work on initiatives to improve the patient and family experience so that the next patient or family member's journey is easier. Learn more about the Duke Raleigh Hospital PFAC.

Description

Trained volunteers and staff work together to provide input on issues that affect care and the patient experience. Meetings for this council are all virtual until further notice. Learn more about the Duke Regional Hospital PFAC.

Description

Duke Primary Care Patient and Family Advisory Council members help improve the patient and family experience within Duke Primary Care.

Description

Members work to improve the patient and family experience within the Private Diagnostic Clinic's primary and specialty care clinics.

Description

Duke Hospice Advisory Council members aim to improve the patient and family experience within the hospice setting.