Volunteer Policies

Duke University Hospital

As the situation with COVID-19 (coronavirus) continues to rapidly evolve, Duke University Health System is working diligently to monitor developments and implement guidelines to prevent the spread of infection. Our top priority is to keep patients, visitors, team members, and the community at large safe. At this time, all hospital volunteer programs are suspended until further notice. We will keep you updated about the status of our volunteer program, and we look forward to welcoming you back to our hospitals in this important capacity as soon as possible.


The Duke Code of Conduct and Volunteer Handbook help explain what is expected of volunteers at Duke University Hospital.

Duke Code of Conduct

Our Code of Conduct and our Compliance Program provide the framework to ensure that these high standards of conduct are demonstrated consistently across our organization and that we live out our common mission, vision, and values on a daily basis.

Success in our mission to provide the very best of health care, medical education, and research depends upon the commitment of each one of us toward these shared ideals. By demonstrating integrity in every action we take, we will continue to earn the trust of our patients, the loyalty of our colleagues, and the respect of the communities we serve.

Code of Conduct, "Integrity in Action"  Part 1 (PDF, 1.7 MB)

Code of Conduct, "Integrity in Action" Part 2 (PDF, 1.5 MB)

Volunteer Handbook

As a volunteer for Duke University Hospital, you provide extra caring and understanding and you take the time to give patients and their families the extra help and the listening ear they need so much during their hospital stay or clinic visit. We are excited you have chosen to volunteer with us, and know you will further enhance the high level of care and service for which we are known. 

Please use this Volunteer Handbook as a guide on how to become an excellent volunteer for Duke University Hospital. 

Duke University Hospital Volunteer Handbook (PDF, 762 KB)