eCheck-In

Please use eCheck-In Up to 5 Days Before Your Visit

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If you need assistance with this or other functions of Duke MyChart, call customer service at 919-620-4555 or 800-872-6945.

Step 1: One to Five Days Before Your Visit

Check-in for your appointment by logging into Duke MyChart. Please perform your eCheck-In at least one day ahead of your visit to resolve any issues and save time the day of your appointment.

Step 2

You will see your upcoming visit at the top of your health feed. You can begin the eCheck-In process by selecting the green button.

Step 3

When checking in, follow the instructions provided. Enter, update, and confirm your personal information. You can also pay any copay ahead of time.

If you’re set to have a telehealth visit, there’s nothing more to do.

Step 4

If you’re coming to one of our clinics you can use a QR code provided on the screen to automatically check-in when you arrive. 

You can show the QR code at the front desk or, if the clinic has a designated eCheck-In tablet, use it to scan the code using the My Duke Health app on your mobile device.

Step 5

Before you visit us, you have the option of providing additional health information. While logged into your Duke MyChart account:

  • Click the menu button and scroll to “my record"
  • Click on the Health Summary section
  • Enter any health issues, medications, allergies, immunizations, or current preventative care

See the eCheck-In Steps In Action