Secure Your Account with Email Verification
You can add an extra layer of security to your Duke MyChart account by using an email verification process to further secure your account information. Taking this step helps ensure only you can log into your account.
Here’s how you can set up email verification:
- Log into Duke MyChart.
- Click the menu tab.
- Scroll to "Account Settings" and select "Personal Information".
- Click the green button marked “Verify” to send a code to your email.
- From your email, find the six-digit code -- check your spam folder if you don’t see it.
- Enter the code into the pop-up box in MyChart to complete the process.
New Folders Streamline MyChart Messages
How you see messages in Duke MyChart is changing to make your communications faster and easier. You’ll now have multiple folders that save messages into four categories:
- Conversations: Direct messages with medical providers
- Bookmarked: Messages you can save for quick reference
- Appointment: Replies to your requests for an appointment
- Automated messages: Appointment reminders, questionnaire notifications, and others
When sending messages, a new system also allows you to specify if you want to ask a medical or customer service question, as well as a message category and topic. Watch a video tutorial that highlights these updates.
Duke MyChart está disponible en inglés o español. Los usuarios pueden cambiar de opción seleccionando los enlaces disponibles en la pantalla de inicio de sesión o dentro de Duke MyChart.
Cambio de idioma en la pantalla de inicio
Pulse en el enlace "Ver en español" en la esquina superior derecha de la pantalla sobre los campos de nombre de usuario y contraseña. Una vez seleccionado, aparecerá el texto traducido.
Cambio de idioma después de iniciar sesión
Para cambiar de inglés a español después de iniciar sesión, pulse en el icono del mundo en la parte superior derecha de la pantalla y selecciones “Español.” Si utiliza un dispositivo móvil que esté configurado en español, la aplicación MyChart automáticamente estará en español.
A Bilingual MyChart
Duke MyChart is now available in English or Spanish. Users can switch between the options by selecting hyperlinks available on the login screen or within Duke MyChart.
Changing Languages on the Login Screen
Click the link labeled “Ver en Español” in the top right corner of the screen above the username and password fields. Once selected, translated text will appear.
Changing Languages after Login
To switch from English to Spanish after you’ve logged in, click the globe icon in the top right of the screen and select “Español.”If you’re using a mobile device that has already set language settings for Spanish, the MyChart app will now automatically adjust to Spanish.
COVID-19 Vaccine Status Available as QR Code
Duke Health patients can now generate a QR code in Duke MyChart to share COVID-19 vaccination and testing information. The code can be scanned to show your legal name, birthdate, vaccination status, and most recent COVID-19 test results.
Access your QR code:
- Log into Duke MyChart on your mobile device.
- Select the menu icon.
- Under the “My Record” section, click the “COVID-19” option.
- A button to generate a QR code appears on your screen.
You can export information from the QR code to another app, like a digital health wallet, and share your COVID-19-related information from that app. It can also be exported and downloaded as a PDF file.
Share Your Ideas with Duke Health Listens
Duke Health Listens is an online community that gives us a new way to hear your voice. Everyone ages 18 and older can become a member and receive invitations to participate in short, online surveys and polls that will help us better understand your health care needs and how we can meet them.
By joining Duke Health Listens, you’ll receive invitations to online surveys and discussions. In return:
- We’ll also give you sneak peeks at new services and technologies so you can shape how they’re used.
- You’ll impact how we care for you and our community.
- You’ll be the first to know how your opinion creates change at Duke Health.
New App Combines MyChart, Health Resources
'Pay as Guest' Feature Now Available
Duke now offers the ability for a loved one or caregiver to help you pay bills in Duke MyChart without an account. Our new guest pay feature allows another person to make a safe and secure payment on behalf of a patient.
Additional Protection for Your Information
Protecting your personal health information is important to Duke, which is why we'll soon offer you a two-step verification option when logging into MyChart. Available Aug. 16, this new feature will provide extra security by using a second verification of your identity and making sure the device you're using belongs to you.
Safely Send Your Health Info to Family, Doctors
Sharing your health information securely is now easier with a new, centralized hub in Duke MyChart. It’s an expansion of the “Share Everywhere” feature that's already available in MyChart and can be accessed through the “Sharing” dropdown menu by selecting “Share My Record.”
New share functions include:
- Friends and family access: You can give a family member or other person access to your MyChart profile to view test results, visit summaries, and more. To gain access, the person you designate must have an active MyChart account or sign up for one. They will also need to verify your birth date when prompted in MyChart.
- Download or send your record: You can download or send visit summaries for a specific visit or range of dates, or your entire MyChart record.
You can still use previous functions, including:
Connect with Hospitals and Doctors Outside Duke
- One-time access via Share Everywhere: On-screen instructions will guide you on how to invite an outside provider to view your information using a one-time code that is accessible for one hour.
- Connect your accounts: You can link your accounts from across all hospitals and clinics where you’ve created different MyChart accounts. To merge them, profiles must have matching names, addresses, and birth dates.
View Device Connections
See Your X-Rays, Scans in MyChart
Digital versions of images taken at Duke Health locations can now be viewed in Duke MyChart. X-rays, CT scans, MRIs, mammograms, and other images will be available along with the written reports you’re used to viewing in our secure, online platform.
You’ll receive an email notification when the results are added to your account, typically one business day after the report is finalized with your doctor. Links to the images will appear in your visit report in MyChart. You can access them by going to the Test Results section.
This new service, which started Aug. 20, is one more way we are working to ensure continuity of care before, during, and between visits with your doctor. (Note: Images taken before Aug. 20, 2019, will not be available in MyChart.)
Now Available: Add Yourself to a Waitlist
Along with scheduling an appointment through Duke MyChart, you're now able to use the online platform to place yourself on a waitlist for follow-up or return visits, so you'll be notified in the event your provider can see you sooner.
Previously, you had to coordinate with a clinic in-person or over the phone to be added to a waitlist, but you can now do it yourself, if you're seeing a participating provider. It's an easy step that only requires you to check a box at the end of the normal MyChart scheduling process.
Follow the familiar steps to select an appointment date and time:
- Hover over "Appts & Visits" and click "Schedule an Appointment."
- Follow the instructions to select a provider and choose the "Follow-Up or Return Visit" box.
- Choose your appointment date and time and confirm personal information.
Before you select the "Schedule" button at the very end of your appointment booking, you'll see a new section labeled "Before scheduling ..." Select the checkbox for "Join the waitlist and be notified if earlier appointments open up." You'll receive a MyChart message if there's an opportunity to see your provider sooner.