Duke Health Anywhere
Virtual Urgent Care Visits 24/7 -- No Appointment Needed
For More InformationPlease note that Duke Health Anywhere does not accept insurance.
Duke Health Anywhere is an online-only way to virtually connect with an on-call provider from any mobile device or computer with a webcam.
You’ll pick from a team of providers with an average of 15 years experience. They can even send a prescription to your preferred pharmacy.
Your online visit is secure and normally offers answers in an average of 10 minutes however due to heavy demand during the COVID-19 pandemic, you may experience longer wait times. If you're in need of in-person medical care, visit one of Duke’s numerous urgent care or primary care locations throughout the Triangle. Before traveling, please visit our Location Status Page to check for closures of changes in hours.
Set Up a Free Account
Connect anytime, anywhere with your choice of provider. It's easy to get started. Download the app (preferred) or sign in from your computer.
Conditions Treated at Your Convenience
Duke Health Anywhere covers non-life-threatening illnesses and injuries. An online provider visit can cover urgent care needs and common medical conditions like:
- Allergies
- Cough, cold, and flu
- COVID-19 (coronavirus 2019) screenings
- Nausea, vomiting, and diarrhea
- Pink eye
- Rash or skin condition
- Runny nose and sinus congestion
- Sore throat
- Urinary symptoms
Please note: Duke Health Anywhere is available for patients age 2 and older. Women who are pregnant should schedule an in-person appointment with their own provider and not through Duke Health Anywhere. Duke Health Anywhere is a service that is currently offered only on a self-pay basis, and does not accept Medicare, Medicaid, or other insurance. If you would like to explore Duke Health primary or urgent care options that may be covered by your insurance, or for more information about conditions that can’t be treated through the Duke Health Anywhere platform and instead could be treated at one of Duke’s numerous urgent care or primary care locations throughout the Triangle, see our FAQ or call Duke Primary Care at 919-335-9165.
If your provider decides you’re in need of medication, there may be some restrictions for what they can prescribe. More information is available in our FAQ, including Duke Health Anywhere’s policy on prescribing antibiotics.
For technical help or customer support, call 919-385-0432, 888-404-1017, or email dukehealthanywhere@americanwell.com.
Read our FAQs for more information about Duke Health Anywhere.