The online tool lets you choose a location close to you or by estimated wait times. You can minimize your wait time and spend more time in the comfort of your home. Because it is integrated with Duke MyChart, On My Way aims to make the check-in and treatment process more efficient so you can concentrate on feeling better.
On My Way FAQ
On My Way is an online tool that allows you to check estimated wait times at Duke Urgent Care clinics across the Triangle, select the location that meets your needs, and let us know when you will arrive.
Since we don’t offer urgent care reservations by phone, On My Way can minimize your wait time in clinics by letting us know you're on your way. Walk-ins are always welcome.
Learn more about how it can work for you by reading the answers to these frequently asked questions.
On My Way Tool Basics
- What are the benefits of using On My Way?
- How does On My Way work?
- What if I don't want to use the tool?
Using the On My Way Tool
- Do I have to be a Duke patient to use On My Way?
- Do I need to have Duke MyChart to use On My Way?
- What information do I have to provide?
- Is On My Way secure?
- Is this a scheduled appointment at a Duke Urgent Care clinic?
- What if I want to cancel my arrival time?
- Can I let you know that more than one person is on the way?
- Can I let you know that I’m on my way for a time tomorrow?
- Do I have to use On My Way to be seen at a Duke Urgent Care clinic?
Once You Arrive
- Do I still have to check in?
- Can I use eCheck-in?
- If I use On My Way, will I have to wait once I arrive?
- What if I'm late for my arrival time?
What are the benefits of using On My Way?
How does On My Way work?
What if I don't want to use the On My Way tool?
Do I have to be a Duke patient to use On My Way?
Do I need to have Duke MyChart to use On My Way?
No. While we encourage you to sign up for Duke MyChart, you can use the online tool to let us know you're on your way to a Duke Urgent Care clinic without a Duke MyChart account.
What information do I have to provide?
Is this a scheduled appointment at a Duke Urgent Care clinic?
What if I want to cancel my arrival time?
Can I let you know that more than one person is on the way?
Can I let you know that I’m on my way for a time tomorrow?
Do I have to use On My Way to be seen at Duke Urgent Care clinic?
Do I still have to check in?
Can I use eCheck-in?
You can use eCheck-in if you are an existing Duke patient with a Duke MyChart account. Learn how to use eCheck-in.