On My Way FAQ

Overview

On My Way is an online tool that allows you to check estimated wait times at Duke Urgent Care clinics across the Triangle, select the location that meets your needs, and let us know when you will arrive. Learn more about how it can work for you by reading the answers to these frequently asked questions.

On My Way Tool Basics

Using the On My Way Tool

Once You Arrive

What are the benefits of using On My Way?

Content

The online tool lets you choose a location close to you or by estimated wait times. You can save your spot in line and wait in the comfort of your home. Because it is integrated with Duke MyChart, On My Way aims to make the check-in and treatment process more efficient so you can concentrate on feeling better.

How does On My Way work?

Content

Click on the urgent care you want to visit and choose a time increment to save your spot in line. You’ll receive a confirmation email letting you know your spot is saved.

Do I have to be a Duke patient to use On My Way?

Content

No. Anyone can use the On My Way tool to save a spot at a Duke Urgent Care clinic.

Do I need to have Duke MyChart to use On My Way?

Content

No. While we encourage you to sign up for Duke MyChart, you can use the online tool to save your spot at a Duke Urgent Care clinic without a Duke MyChart account.

What information do I have to provide?

Content

You’ll provide your first and last names, how soon you’ll be arriving, the reason for your visit, and a way for us to contact you by phone or email.

Is it secure?

Content

Yes. Our secure platform is dedicated and designed to protect patient privacy.

Is this a scheduled appointment at a Duke Urgent Care clinic?

Content

No. The tool allows you to save your spot in line. It is not a scheduled appointment.

What if I want to cancel my arrival time?

Content

You can use the online tool to cancel your spot in line.

Can I save a spot more than one person?

Content

You can only save a spot for one person at a time. You can return to the initial screen to view wait times and begin a separate session for another person.

Can I save a spot in line for tomorrow?

Content

The tool will only let you choose a time increment for today. Spots cannot be saved for tomorrow or for a future time. You will have to check back that day.

How will I know if my spot is saved?

Content

You will receive a confirmation email to the contact information you provided. If you have a MyChart account, you can also see your saved spot in your account. If you don’t receive a confirmation or see the spot saved in Duke MyChart, you did not complete the process. Please try again.

Do I have to use On My Way to be seen at Duke Urgent Care clinic?

Content

No. Walk-ins are welcome at all our urgent care locations. The tool allows you to have a better sense of the wait time to expect when you arrive.

Do I still have to check in?

Content

Yes. You will check in once you arrive, but since you will already be in our system, On My Way shortens the check-in process.

Can I use eCheck-in?

Content

You can use eCheck-in soon if you are an existing Duke patient with a Duke MyChart account. Learn how to use eCheck-in.

If I use On My Way, will I still have to wait once I arrive?

Content

Our staff are required to treat the sickest people first. This may mean that people who arrive after you will be seen sooner. We hope you understand the need to provide immediate care to people based on the severity of their illness. Thank you for your patience and understanding.

What if I’m late to my arrival time?

Content

If you are more than 15 minutes late for your slotted time, your saved time will no longer be available. We will do our best to accommodate you with a new estimated wait time.