Virtual primary and urgent care are ideal if you have a minor illness or injury that is not life-threatening. It should not be used for emergency care. The virtual appointment is scheduled through Duke MyChart and you must be in North Carolina. There is one exception: this service can be used if you are traveling in Virginia and have been seen at Duke Primary Care or Duke Urgent Care in the past.
Virtual visits are available 7 days a week, 8:00 am to 8:00 pm for 6 years of age and older. They are available Monday through Friday, 8:00 am to 5:00 pm for 6 months and older.
If you’re seeking virtual care outside these hours, Duke Health Anywhere offers an on-demand, virtual option. If you have a life-threatening or serious medical issue, call 911 or visit the nearest emergency room.