Virtual primary and urgent care are ideal if you have a minor illness or injury that is not life-threatening. It should not be used for emergency care. The virtual appointment is scheduled through My Duke Health (previously Duke MyChart) and you must be in North Carolina. There is one exception: this service can be used if you are traveling in Virginia and have been seen at Duke Primary Care or Duke Urgent Care in the past.
Virtual visits are available 7 days a week, 8:00 am to 8:00 pm for those 6 years of age and older. They are available Monday through Friday, 8:00 am to 5:00 pm, for 6 months and older.