Duke Health Video Visit Instructions

Follow These Instructions to Start Your Video Visit

If you are scheduled for a video visit, the videos on this page will guide you through the process to start your visit.

Read These Instructions Before Your Video Visit

Please review this information before your appointment so you will be prepared for the visit when it takes place. 

Zoom Instructions

You must have a Zoom account and a Duke MyChart account before starting your video visit. Use these instructions (in English or Spanish) to download Zoom onto a desktop computer or mobile device.

Guide for a Laptop or Desktop Computer

English
You’ll need Zoom to take part in your telehealth appointment. If you don’t have Zoom downloaded on your computer, download and install it ahead of your visit.

 


Español
Si aún no ha descargado la última versión de Zoom, visite Zoom.us/download, y haga clic en el botón “Descargar” (Download si la página está en inglés). Siga las instrucciones en la pantalla para completar el proceso de instalación.

Call If You Need Us

If you need additional help, you can call Duke Health’s telehealth support staff at 919-684-1598 from 8:00 am to 5:00 pm Monday to Friday. We recommend calling two or three days before your visit. If you also call the day of your telehealth appointment, please call 30 minutes prior to the visit.

Guide for a Mobile Device

If you’re attending a telehealth appointment on a mobile device, you’ll need to download and install the My Duke Health app and the Zoom app before your video visit.