Duke Health Video Visit Instructions

Duke MyChart account holders can participate in video visits through Zoom. Contact your doctor's office to get a virtual video appointment scheduled. Once you have an appointment, use these guides or contact telehealth support staff at 919-684-1598 from 8 a.m. to 5 p.m., Monday-Friday to help you have a successful video visit.

Zoom Instructions

Open a PDF in English (691 KB) or Spanish (1.6 MB) of the Duke Health Zoom video visit instructions for mobile devices and desktop computers.

Need help? Telehealth support staff are available at 919-684-1598 from 8 a.m. to 5 p.m., Monday-Friday to help if you are experiencing any difficulties with your video visit.

Zoom Virtual Visit: How-to Videos

 

In this video, we show you how to prepare for your Duke Health Zoom video visit on a laptop or desktop computer.

Visit zoom.us/download to download for desktop.


In this video, we show you how to prepare for your Duke Health Zoom video visit on a mobile device or tablet.

MyChart app in the Apple App Store
MyChart app on Google Play

Visit zoom.us/download to download the mobile app (click the link and scroll down for App Store and Google Play).