Duke Health Video Visit Instructions

Duke MyChart account holders can participate in video visits through Zoom. Contact your doctor's office by phone or through MyChart to schedule a virtual appointment. Along with the videos below, you can read and print a step-by-step guide in English or Spanish to walk you through a video visit on a computer or mobile device. If you need additional help, contact telehealth support staff at 919-684-1598 from 8:00 am to 5:00 pm, Monday to Friday.

For more information about Duke telehealth offerings, read our FAQs.

Guide for a Laptop or Desktop Computer

You’ll need Zoom to take part in your telehealth appointment. If you don’t have Zoom downloaded on your computer, download and install it ahead of your visit.

Guide for a Mobile Device

If you’re attending a telehealth appointment on a mobile device, you’ll need to download and install the MyChart app and the Zoom app before your video visit.