Adult Volunteer Requirements & Opportunities

Duke University Hospital

Duke Health volunteers are a vital part of the health care we provide to the more than half a million patients who visit us each year. Our adult volunteers at Duke University Hospital provide exceptional care and understanding by taking the time to give patients and their families the extra help and the listening ear they need.

Volunteer Requirements

  • Adult volunteers must be at least 18 years of age and not enrolled as an undergraduate student.
  • Commitment for one year (2-4 hours per week, depending on program)
  • Commitment to complete the application process and mandatory orientation/training.

Application Process

Review Openings & Interview

  • Review our current volunteer opportunities at the bottom of this page and choose a program of interest.
  • Schedule an interview with the volunteer coordinator.

Volunteer Application

  • Complete and return the Volunteer Application (PDF, 270 KB) to your volunteer coordinator at your interview.

Once Accepted

Onboarding

Before you are scheduled to volunteer, you must complete the following:

  • Mandatory hospital orientation
  • Departmental orientation with volunteer supervisor

Current Adult Volunteer Opportunities

Before submitting your application, please review Duke University Hospital’s current adult volunteer opportunities. If you are interested in a program that is not accepting applications for volunteers at this time, please consider volunteering for one of our other available opportunities listed below.

Book Cart Volunteers
Book cart volunteers provide comfort and distraction to patients through friendly visits and distribution of books, magazines, and other materials. Volunteers successful in this role must be:

  • Outgoing and have a positive personality
  • Be able to walk and push the book cart in the hospital setting

Contact: Joy Parton, 919-684-3646

Duke Cancer Patient Support Program
Duke Cancer Patient Support Program volunteers play a critical role in the day-to-day activities at the Duke Cancer Center. Volunteers provide conversation and comfort, offer refreshments and help patients locate areas and resources in the clinics and hospital. Join our team:

  • Become a Host Station Volunteer and provide hospitality to patients and their families in outpatient clinics as they wait to see a physician or to receive treatment
  • Assist patient with self-image products, such as wigs, hats, and turbans as a Self-Image Program Volunteer
  • Escort patients and families to the café, retail shop, clinics, and other areas of the Duke Cancer Center when you become a Docent Volunteer
  • Serve as a Patient Resource Volunteer and respond to walk-in and telephone requests from patients and families, help locate books and brochures, and conduct online literature searches
  • Visit patients and families in the oncology treatment center to provide refreshments and a listening ear by becoming a Hospitality Cart Volunteer

Contact: Duke Cancer Support, 919-684-3651

Duke Clinic 2B/2C - 40 Duke Medicine Circle, Durham, NC 27710

Duke Clinic 2B/2C is a multidisciplinary, multispecialty outpatient clinic comprised of several different specialties, including abdominal transplant, nephrology, and surgery.

Volunteers will interact with patients and staff by assisting with greeting patients upon arrival to the clinic, providing support to patients and families while in the waiting area, helping provide directions to patients when looking for other appointments, and assisting with Duke My Chart registration.
 
Contact: Maggie Kutteh, 919-681-3650
 
Duke Clinic 2F/2G - 40 Duke Medicine Circle, Durham, NC 27710
Duke Clinic 2F/2G is a multidisciplinary, multispecialty outpatient clinic comprised of several different specialties, including general pulmonary, transplant pulmonary, pulmonary function testing, cardiology, heart failure, and electrophysiology.

Volunteers will interact with patients and staff by assisting with greeting patients upon arrival to the clinic, providing support to patients and families while in the waiting area, helping provide directions to patients when looking for other appointments, and assisting patients with appointment itineraries.
 
Contact: Maggie Kutteh, 919-681-3650

Duke Neurological Disorders Clinic at Morreene Road - 932 Morreene Rd Durham, NC 27705
Volunteers will greet patients and their families and help them sign into a virtual waiting line, offer information and guidance on waiting room logistics, and help patients register for MyChart and learn how to use its features.  Volunteers will offer a warm goodbye, thank patients for choosing Duke for their cate and help patients navigate the parking lot where necessary to reduce the risk of falls and other accidents.  Volunteers may also need to guide patients to labs, counseling offices, and other services locations.

Available Shifts: Monday, Tuesday, Wednesday, Thursday, Friday; 9:00 am to 12:00 pm or 12:30 to 3:30 pm

Contact Patara Williams, 919-681-6624

Duke Outpatient Clinic - 4220 North Roxboro Street, 2nd Floor Durham, NC 27704
Volunteers in this position interact with patients in the following ways:

  • Assist patients with registering for Duke MyChart to change their account status to ‘Active'
  • Greet patients upon arrival to the practice and provide support to patients and families while in the waiting area
  • Serve in a wayfinding role, such as directing patients to lab, financial care coordinator, etc.

Available Shifts: Monday, Tuesdays, Wednesday, Thursday, Friday; 8:00 am to noon or noon to 4:00 pm

Contact: Brenda Mutisya, RN, 919-660-9057

Duke Patient Concierge Program - Duke Ambassadors
Volunteers may assist the efforts of the Duke Patient Concierge Program at Duke Hospital by serving as a Duke Ambassador Volunteer. This program allows our volunteers an unprecedented opportunity to work with our professional Patient Concierge staff, learning how to offer the highest level of service to patients and families.

Volunteers may guide and direct patients to appointments, provide important information to patients and families, and help patients and families locate resources. Volunteers are expected to offer a very high level of customer service, serving as an extension of the professional team. Excellent communication and customer service skills are required.

Contact: Jacob Tusler, 919-684-6297

Duke Perinatal Consultants of Durham - 2608 Erwin Road, Suite 200, Durham NC 27705
Duke Perinatal Consultants of Durham is an obstetrics clinic that specializes in high-risk pregnancies.

Volunteers will interact with patients and staff by assisting with greeting patients upon arrival to the perinatal clinic, providing support to patients and families while in the waiting area, reading and interacting with the children that come with the patients while they wait, and assisting with Duke MyChart registration.
 
Contact:  Ashley Personius, 919-668-7472

Gift Shop Volunteers
Gift Shop volunteers aid our patients and family members on how to celebrate special occasions while in the hospital. Volunteer responsibilities include:

  • Providing an elevated level of customer service to Duke patients and their families
  • Balloon and flower deliveries
  • Gift shop volunteers are needed Wednesday through Friday

Contact: Joy Parton, 919-684-3646

Patient Experience Volunteers
The Patient Experience volunteer is responsible for providing support services, of a non-clinical nature, to nursing unit staff to enhance patient care. Volunteers would be responsible for engaging with patients explaining welcome letters, answering call bells, assisting with phone calls, play games, write letters, request art kits and musicians and provide various resources. Volunteers will be trained and placed on a specific unit.

Contact: Maggie Kutteh, 919-681-3650

Patient and Family Advisor Council (PFAC) Volunteers
Patient and Family Advisors are volunteers at Duke University Health System who provide the patient and family (consumer) perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System. Key responsibilities include, but are not limited to:

  • Attending regular patient/family advisory council meetings, participating in topic-specific focus consumer groups
  • Reviewing patient and family educational and marketing materials
  • Providing feedback on building design and improvements, way-finding technology, participating on committees to provide the consumer voice
  • Performing similar activities as needed/directed

Input received from Patient/Family Advisors has led to improved co-designed processes and procedures, strong engagement of patients and families, and therefore, a better patient and family health care experience. Opportunities are available at Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, as well as Duke Primary Clinics and Specialty Services.

Requirements and Qualifications:

  • Must volunteer at least 2 hours per month. (Volunteer opportunities may take place on any day of the week, weekdays, evenings, or weekends)
  • Must commit to minimum terms as defined by local PFACs (typically 1-2 years minimum)
  • Must have experience with health care as a patient, family member, or caregiver

Contact: Shannon Haney, 919-668-5793

Pediatric Clinic Volunteer
The Pediatric Clinic Volunteer will strive to provide, caring, non-medical support services to all pediatric patients and their families when receiving outpatient treatment at Duke Hospital. Will work to create an efficient yet comfortable and supportive environment in the clinic setting during appointments with a Pediatric Specialist in the waiting area. Tasks could include but are not limited to:

  • Using age-appropriate toys and games
  • Using art to provide a positive clinic experience
  • Supporting families and others accompanying the patient
  • Being a patient advocate by using active listening skills and good customer service
  • Entertaining patients during the wait for their appointment and ensuring patients and their family's needs are met

Contact: Volunteer Services, 919-681-6088

Performing Arts Volunteers
Performing Arts Volunteers are musicians with a specific performance level skill with a musical instrument appropriate to the hospital setting. (Only instrumental music is performed by these volunteers, no vocalists). Volunteers in this role:

  • Will be trained, mentored and supervised by the Performing Artist in Residence
  • Be assigned ONLY to public spaces ONLY within Duke University Hospital and the hospital-based clinics to include waiting areas, concourse areas, and lobbies
  • Be playing for adults and child patient populations, their loved ones and staff in public spaces to ease the stress of a hospital visit or stay and to promote the recognition of the importance of the arts—specifically music—in lowering blood pressure and creating a positive distraction and welcoming environment

Contact: William Dawson, 919-684-5633  

Ronald McDonald Family Room Volunteer
The Ronald McDonald Family Room is an extension of the services provided by the Ronald McDonald House of Durham and Wake. Family Room volunteers help to create a warm, welcoming, restorative space for parents and caregivers who have a child receiving treatment on a pediatric unit at Duke University Hospital. We support these caregivers — with food and other resources — so they can better focus on supporting their child through a difficult time. Volunteers are asked to perform various hospitality-related tasks, uphold all Family Room and hospital policies, and show kindness and support to those who visit the room. Due to the nature of the role, we ask that all volunteers be 21 years of age or older.

Contact: Chris Ruggeri

Surgical Waiting Rooms Volunteer – Duke Medicine Pavilion, Duke Hospital, Children’s Health Center and Eye Center
Volunteers who will comfortably and confidently interact with patients/visitors in the Perioperative Department; providing updated information on their scheduled surgery (scheduled time, delays, progress), directions to various hospital locations, and be an overall comfort and support to our patients/visitors. 

A volunteer who will be comfortable with guiding patients/visitors into the pre-op and post-op areas of the department; at all times respecting the staff involved in the patient's care and the confidentiality of other patients in the department. Openings are available from early morning until 5:00 pm on weekdays.

Contact:  Cari Banks, 919-613-6465