Current Volunteer Opportunities for Community Volunteers
Duke University Hospital
Book Cart Volunteers
Book cart volunteers provide comfort and distraction to patients through friendly visits and distribution of books, magazines, and other materials. Volunteers successful in this role must be:
- Outgoing and have a positive personality
- Be able to walk and push the book cart in the hospital setting
Contact: Joy Parton, 919-684-3646
Duke Cancer Patient Support Program
Duke Cancer Patient Support Program volunteers play a critical role in the day-to-day activities at the Duke Cancer Center. Volunteers provide conversation and comfort, offer refreshments and help patients locate areas and resources in the clinics and hospital. Join our team:
- Become a Host Station Volunteer and provide hospitality to patients and their families in outpatient clinics as they wait to see a physician or to receive treatment.
- Assist patient with self-image products, such as wigs, hats, and turbans as a Self-Image Program Volunteer.
- Escort patients and families to the café, retail shop, clinics, and other areas of the Duke Cancer Center when you become a Docent Volunteer.
- Serve as a Patient Resource Volunteer and respond to walk-in and telephone requests from patients and families, help locate books and brochures, and conduct online literature searches.
- Visit patients and families in the oncology treatment center to provide refreshments and a listening ear by becoming a Hospitality Cart Volunteer.
Contact: Duke Cancer Support, 919-684-3651
Duke Patient Concierge Program - Duke Ambassadors
Volunteers may assist the efforts of the Duke Patient Concierge Program at Duke Hospital by serving as a Duke Ambassador Volunteer. This program allows our volunteers an unprecedented opportunity to work with our professional Patient Concierge staff, learning how to offer the highest level of service to patients and families.
Volunteers may guide and direct patients to appointments, provide important information to patients and families and help patients and families locate resources. Volunteers are expected to offer a very high level of customer service, serving as an extension of the professional team. Excellent communication and customer service skills are required.
- Contact: Jacob Tusler, 919-684-6297
Gift Shop Volunteers
Gift Shop volunteers aid our patients and family members on how to celebrate special occasions while in the hospital. Volunteer responsibilities include:
- Providing an elevated level of customer service to Duke patients and their families
- Balloon and flower deliveries
Gift shop volunteers are needed Wednesday through Friday. Contact: Joy Parton, 919-684-3646
Outpatient Clinic Volunteers
Volunteers in this position interact with patients in the following ways:
- Assist patients with registering for Duke MyChart to change their account status to ‘Active.'
- Greeting patients upon arrival to the practice and provide support to patients and families while in the waiting area.
- Way finding role such as directing patients to lab, financial care coordinator, etc.
The Duke Outpatient Clinic is located on 4220 North Roxboro Street, 2nd Floor Durham, NC 27704 and offers comprehensive internal medicine services to adults.
- Contact: Brenda Mutisya, RN, 919-660-9057
Patient and Family Advisor Council (PFAC) Volunteers
Patient and Family Advisors are volunteers at Duke University Health System who provide the patient and family (consumer) perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System. Key responsibilities include, but are not limited to: attending regular patient/family advisory council meetings, participating in topic-specific focus consumer groups, reviewing patient and family educational and marketing materials, providing feedback on building design and improvements, way-finding technology, participating on committees to provide the consumer voice, and performing similar activities as needed/directed. Input received from Patient/Family Advisors has led to improved co-designed processes and procedures, strong engagement of patients and families, and therefore, a better patient and family health care experience. Opportunities are available at Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, as well as Duke Primary Clinics and Specialty Services.
Requirements and Qualifications:
- Must volunteer at least 2 hours per month. (Volunteer opportunities may take place on any day of the week, weekdays, evenings, or weekends)
- Must commit to minimum terms as defined by local PFACs (typically 1-2 years minimum).
- Must have experience with health care as a patient, family member, or caregiver.
Contact: Shannon Haney, 919-668-5793
Patient Experience Volunteers
The Patient Experience volunteer is responsible for providing support services, of a non-clinical nature, to nursing unit staff to enhance patient care. Volunteers would be responsible for engaging with patients explaining welcome letter, answering call bells, assisting with phone calls, play games, write letters, request art kits and musicians and provide various resources. Volunteers will be trained and placed on a specific unit.
- Contact: Maggie Kutteh, 919-681-3650
Pediatric Clinic Volunteer
The Pediatric Clinic Volunteer will strive to provide, caring, non-medical support services to all pediatric patients and their families when receiving outpatient treatment at Duke Hospital. Will work to create an efficient yet comfortable and supportive environment in the clinic setting during appointments with a Pediatric Specialist in the waiting area. Tasks could include but are not limited to, using age appropriate toys and games; using art to provide a positive clinic experience; support for families and others accompanying the patient; being a patient advocate by using active listening skills and good customer service. They will act as a distraction to patients by entertaining them during the wait but also ensuring patient and their family’s needs are met while waiting on their appointment.
- Contact: Jessica Williams, 919-681-0858
Performing Arts Volunteers
Performing Arts Volunteers are musicians with a specific performance level skill with a musical instrument appropriate to the hospital setting. (Only instrumental music is performed by these volunteers, no vocalists.) They will be trained, mentored and supervised by the Performing Artist in Residence. They will be assigned ONLY to public spaces ONLY within Duke University Hospital and the hospital-based clinics to include waiting areas, concourse areas, and lobbies. They will be playing for adults and child patient populations, their loved ones and staff in public spaces to ease the stress of a hospital visit or stay and to promote the recognition of the importance of the arts—specifically music—in lowering blood pressure and creating a positive distraction and welcoming environment.
- Contact: William Dawson, 919-684-5633
Ronald McDonald Family Room Volunteer
The Ronald McDonald Family Room is an extension of the services provided by the Ronald McDonald House of Durham and Wake. Family Room volunteers help to create a warm, welcoming, restorative space for parents and caregivers who have a child receiving treatment on a pediatric unit at Duke Hospital. We support these caregivers — with food and other resources — so they can better focus on supporting their child through a difficult time. Volunteers are asked to perform various hospitality-related tasks, uphold all Family Room and hospital policies, and show kindness and support to those who visit the room. Due to the nature of the role, we ask that all volunteers be 21 years of age or older.
- Contact: Chris Ruggeri
Surgical Waiting Rooms Volunteer – Duke Medicine Pavilion, Duke Hospital, Children’s Health Center and Eye Center
Volunteers who will comfortably and confidently interact with patients/visitors in the Perioperative Department; providing updated information on their scheduled surgery (scheduled time, delays, progress), directions to various hospital locations, and be an overall comfort and support to our patients/visitors.
A volunteer who will be comfortable with guiding patients/visitors into the pre-op and post-op areas of the department; at all times respecting the staff involved in the patient's care and the confidentiality of other patients in the department. Openings are available from early morning until 5 pm—weekdays.
- Contact: Cari Banks, 919-613-6465