Membership Policies

Canceling Services

Individual
Any cancellation or rescheduling of individual appointments must be made at least 24 hours in advance. Failure to do so will result in a full charge for the service. This applies to:

• Personal training
• Massage therapy
• Nutrition consultations
• Fitness assessments

Group Activities and Pool Reservations
Any cancellation or rescheduling of in-person group activities or pool reservations must be made at least 24 hours in advance of the scheduled group activity. Failure to do so will result in a $15 cancellation/no-show fee per reservation.

Clothing and Footwear

Masking Policies
Masks are required for most Fitness Center activities as part of our COVID-19 precautions.

• Masks are required for all indoor activities and group classes.
• Masks are optional for aquatic classes but should be worn on the pool deck and in the hot tub. You do not have to remain masked when swimming or showering.
• Masks are encouraged but not required for outdoor classes. We keep everyone 10 feet apart in accordance with any current executive order from the City of Durham.

Attire and Shoes
Comfortable clothes are recommended for ease of movement.

• Shirts and shoes must be worn in all non-aquatic activity areas.
• Closed-toe shoes must be worn during exercise in our gym or outside. Sandals or flip-flops are not permitted unless medically required.
• We recommend wearing pool shoes when involved in pool or spa activities. Pool shoes protect your feet from possible abrasions and also help to prevent slipping on wet surfaces.

Pool and Whirlpool

Our 180-square-foot pool offers lanes 20 yards in length and has a depth of 3.5 feet. It's kept at 84 degrees for your comfort.

As part of our COVID-19 policies, 30-minute reservations must be made for lap swimming and individual water walking. Keep your mask on to and from the pool. A full list of changes to pool use and reservation policies can be found in our COVID-19 precautions.

Showers are required before entering the pool or whirlpool. No tissues, open wounds, or bandages are allowed in the pool or whirlpool.

Pool Guidelines

• Reservations are limited to one per person, per day, and can be made no more than five days in advance.
• Please arrive a few minutes before your reservation so you can begin your workout on time, and structure your workout so you can be out of your lane at the end of your reservation.
• If you’ve made a reservation and can no longer make it, call us to allow another member to use that time.

We are required to close the pool for 30 minutes after a thunderstorm. Reservations that are interrupted because of the weather will not be extended. The pool closes at 7:30 pm on weekdays, and 3:30 pm on Saturdays. The pool is closed on Sundays.

When Using the Pool

• Do not wear dirty shoes in the pool area or run on the pool deck.
• Use handrails where available.
• The pool is shallow -- there is no diving. 
• No lane lines are in the pool during group exercise classes, and swimming is not be allowed.
• Three lane lines are placed in the pool by staff at the end of classes. These lanes are given priority to lap swimmers.
• If a lane is empty, it may be used for water walking or another type of exercise, but you must offer the lane to someone who will be swimming laps.
• During times of high volume, lap swimmers are expected to share a lane with another swimmer with a maximum of two people per lane. Adjust your swim stroke for the safety of other swimmers.
• Use of lanes is on a first-come, first-serve basis, but your time will be limited to 30 minutes if others are waiting to use the lane.
• For those wanting to water walk or do stationary exercises, the open pool area (outside of the marked lanes) may be used.
• Personal trainers may reserve a lane for training sessions by placing signage on either end of the lane.

Lifeguards are not on duty. Please do not swim alone. See our fitness staff if you have questions or concerns about pool use.

Whirlpool
Due to the high temperature and humidity, the whirlpool can be dangerous to your health. Consult your physician before use and limit your time to 10 minutes or less. Avoid the high heat and humidity of the whirlpool if you’re pregnant or have a medical condition such as high blood pressure, heart disease, or respiratory problems.

Cleaning Policies
The pool and spa areas are closed for deep-cleaning from 11:30 am to 1:00 pm the first Wednesday of each month to maintain safe and clean aquatic spaces. Once every two months, the spa is closed one day, all day every two months for cleaning. In both cases, signage will alert you to the closures ahead of time.

Sauna

Only two people at a time may use the dry sauna per our COVID-19 safety precautions. Masks and social distancing of at least six feet are required.

Both locker rooms have a dry sauna. For your safety, limit sauna time to 10 minutes or less to avoid potential heat exhaustion or heatstroke. Users at high risk -- pregnant women, individuals with high blood pressure, heart disease, or other medical conditions that could be exacerbated by high-temperature exposure -- should consult a medical professional before using the sauna. 

Because it is a dry sauna, do not add any water to the heating unit. It will cause electrical problems and potential safety issues.

Guests

Guests are welcome and sign an exercise waiver before using the fitness center. Guest passes provide full access to the facility and services and may be purchased at the front desk for $15/day or $40/week.

Members receive two free, one-time guest passes when joining on an annual contract.

Cell Phones

Please be aware of your safety and be considerate of others when using a cell phone in the facility. Limit usage as appropriate. If you’re posing a risk to yourself or others while using a mobile device, staff may ask you to refrain from use.

• Cell phones may not be used while using strength equipment or during group exercise classes. 
• If your volume is too loud, you may be asked to use headphones.
• Photos and videos are not allowed in the facility, including locker rooms. 

Membership Medical Freezes

If you become injured and can’t exercise, we can apply a medical freeze to your membership for up to six months in monthly increments. To activate a freeze:

• Complete this form.
• We will freeze your membership once we receive documentation from your physician that indicates you are unable to exercise.

We must be notified within three months of the onset of the illness or injury. Memberships are not frozen retrospectively beyond three months.