Support Services
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Duke University Hospital

Support Services

Flu Restrictions in Place

If you are planning to visit a Duke hospital, please be aware that flu restrictions are in place. These visitor restrictions are activated in response to an increase in flu-like activity across North Carolina and elsewhere, and are part of our efforts to minimize the spread of the flu virus.

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Decedent Care

When a loved one passes on, Duke University Hospital's Decedent Care Office (DCO) is devoted to handling his or her affairs in a sensitive, confidential, and respectful manner while providing care and comfort to all who are affected by the loss. Our mission is to provide guidance and support for all family members, hospital staff, and our community We ensure that all areas of decedent care are administered with dignity, benevolence, confidentiality, efficiency, and the utmost respect.

Contact Decedent Care at 919-668-6311 or by email robin059@mc.duke.edu.

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Social Work

Clinical social workers are also available to help you and your family manage the stresses of illness, hospitalization, and treatment. At your request, or the request of other hospital staff, an experienced social worker can meet with you to:

  • discuss your family's needs and concerns
  • assist you in securing available community resources and/or financial assistance
  • provide individual, family, and group counseling

Contact the social worker department at 919-681-4722.

Patient Resource Managers/Case Managers

Patient resource managers work closely with the physician and health care team to coordinate your care throughout your hospitalization and to make sure you have the resources you need once you leave the hospital and return to your community.

Patient resource managers work with you and:

  • your health care team to make sure your family understands and can actively participate in the plan of care
  • your insurance company to obtain approval/payment for services
  • health care agencies if you need to continue your care once you leave the hospital
  • case managers in areas where the Patient Resource Management Program has not yet been established. Case managers ensure communication between you, your medical team, and your insurance company to obtain approval/payment for services.

The Department of Social work covers discharge planning needs in areas that are not covered by the Patient Resource Management Program.

Contact the patient resource managers at 919-668-2483.