Support Services

Decedent Care

When a loved one passes on, Duke University Hospital's Decedent Care Office (DCO) is devoted to handling his or her affairs in a sensitive, confidential, and respectful manner while providing care and comfort to all who are affected by the loss. Our mission is to provide guidance and support for all family members, hospital staff, and our community We ensure that all areas of decedent care are administered with dignity, benevolence, confidentiality, efficiency, and the utmost respect.

Contact Decedent Care at 919-668-6311 or by email robin059@mc.duke.edu.

Patient Resource Managers/Case Managers

Patient resource managers work closely with the physician and health care team to coordinate your care throughout your hospitalization and to make sure you have the resources you need once you leave the hospital and return to your community.

Patient resource managers work with you and:

• your health care team to make sure your family understands and can actively participate in the plan of care
• your insurance company to obtain approval/payment for services
• health care agencies if you need to continue your care once you leave the hospital
• case managers in areas where the Patient Resource Management Program has not yet been established. Case managers ensure communication between you, your medical team, and your insurance company to obtain approval/payment for services.

The Department of Social work covers discharge planning needs in areas that are not covered by the Patient Resource Management Program.

Contact the patient resource managers at 919-668-2483.