Records and Privacy

NOTE: Due to COVID-19, we are changing our Medical Records Request process and ask that you do not come to the hospital. Learn More.

Obtaining Medical Records

Written authorization is required for medical records from Duke University Hospital, and must be submitted directly to the hospital’s Health Information Management department.

There are three walk-in locations at which you can visit the Medical Records Department and obtain your medical records. If you are coming in person to request records, please make sure you have one of the following forms of ID: driver’s license, passport, DMV ID card, military ID card, or government issued ID. Our ability to provide same day service on site will be dependent on several factors:

• Availability of records
• Volume and age of records requested
• Requested format (for example: flash drive, paper, or CD)
• Additional approvals needed

You may pick up your medical records in the Health Information Management Department during normal business hours (see hours and addresses below). We are also available by phone at 919-384-7119 to answer any questions you may have on completing the release form or any general release of information questions.

Duke Clinic
40 Duke Medicine Circle
Medical Records Department
Durham, NC 27710
Hours: 8:00 am – 4:30 pm

Duke Regional Hospital
3643 N. Roxboro Street
Medical Records Department
Durham, NC 27704
Hours: 8:00 am – 4:30 pm

Same Day Surgery Admissions
3400 Wake Forest Road
Raleigh, NC 27609
Hours: 8:00 am – 4:30 pm

You may also fill out the written authorization and mail it to:

Duke University Hospital
Health Information Management
Release of Information
PO Box 3016
Durham, NC 27710
919-684-1700

Learn more about obtaining medical records, fees and how to request birth or death certificates.

We view health care as a partnership between you and your caregivers. We are dedicated to respecting patients’ rights, values, and dignity, and facilitating your understanding of your responsibilities as partners in the treatment process. Please take a moment to read your patient rights. You can also learn more about the Health Insurance Portability and Accountability Act (HIPAA), and view Duke Health’s notice of privacy practices.

If you have any questions, please contact our Patient and Relations Department at 919-681-2020.

If you are 18 or older, and mentally competent, then you have the right to make decisions about your medical care. Living wills, a health care power of attorney, and advance instruction for mental health treatment are legal forms that help you make decisions about your medical care. Download our Living Will PDF (170 KB) and Health Care Power of Attorney PDF (217 KB).