Records and Privacy

NOTE: Due to COVID-19, we are changing our Medical Records Request process and ask that you do not come to the hospital. Learn More.

Obtaining Medical Records

Written authorization is required for medical records from Duke Raleigh Hospital, and must be submitted directly to the hospital's Health Information Management department. 

You may fill out the authorization and mail or drop it off at:

Mailing Address
Duke University Health System
HIM
PO Box 3016
Durham, NC 27710 

Walk-In Location*
Same Day Surgery Admissions
3400 Wake Forest Road
Raleigh, NC 27609
Please note: the entrance is on the side of the building.

*If you are coming in person to request records, please make sure you have one of the following forms of ID: driver’s license, passport, DMV ID card, military ID card, or government issued ID. Please allow up to two hours (wait time varies). We can not guarantee you will walk away with records in hand as some situations require additional approvals.

To follow up on an existing request for medical records contact Medical Records Office at 888-252-4146, option 1 or e-mail requestinformation@mrocorp.com. 

We view health care as a partnership between you and your caregivers. We are dedicated to respecting patients' rights, values and dignity, and facilitating your understanding of your responsibilities as partners in the treatment process. Please take a moment to read your patient rights. You can also learn more about the Health Insurance Portability and Accountability Act (HIPAA), and view Duke Health's notice of privacy practices.

If you have any questions, please contact our Patient/Visitor Relations Department at 919-862-5845.

If you are 18 or older, and mentally competent, you have the right to make decisions about your medical care. Living wills, a health care power of attorney, and advance instruction for mental health treatment are legal forms that help you make decisions about your medical care.