Duke Raleigh Hospital Records and Privacy Announcements Please review our visitor guidelines before visiting this location. Keeping everyone safe is our top priority. We appreciate your support of our efforts. HOW TO Request Birth, Death Certificates Amend Protected Health Information (PHI) Other Forms Medical Records Get Your Medical Records from Duke Learn how to obtain a copy of your Duke Health medical records. Questions: Email: ROI-Requestor3@dm.duke.edu Fax: 919-620-5165 Mail: Release of Information Duke University Health System P.O. Box 3016 Durham, NC 27710 Customer Service: 919-684-1700. We are open Monday – Friday 8:00 am to 4:30 pm. Send Your Medical Records to Duke You can request that your medical records be sent to Duke from other hospitals and clinics. Questions: Email: HIMDocumentMgt@duke.edu Fax: 919-620-5165 Mail: Document Management Duke University Health System P.O. Box 3016 Durham, NC 27710 Customer Service: 919-684-6178. We are open Monday – Friday 8:00 am to 4:30 pm. Know your rights Patient Bill of Rights Health Insurance Portability and Accountability Act (HIPAA) Notice of Privacy Practices Patient Rights and Privacy We view health care as a partnership between you and your caregivers. We are dedicated to respecting patients' rights, values and dignity, and facilitating your understanding of your responsibilities as partners in the treatment process. Please take a moment to read your patient rights. You can also learn more about the Health Insurance Portability and Accountability Act (HIPAA), and view Duke Health's notice of privacy practices. If you have any questions, please contact our Patient/Visitor Relations Department at 919-862-5845. Living Wills and Advance Care Planning If you are 18 or older, and mentally competent, you have the right to make decisions about your medical care. Living wills, a health care power of attorney, and advance instruction for mental health treatment are legal forms that help you make decisions about your medical care.