Records and Privacy

Get Your Medical Records from Duke
Learn how to obtain a copy of your Duke Health medical records. Questions:

Email: ROI-Requestor3@dm.duke.edu

Fax: 919-620-5165

Mail:
Release of Information
Duke University Health System
P.O. Box 3016
Durham, NC  27710

Customer Service: 919-684-1700. We are open Monday – Friday 8:00 am to 4:30 pm. 

Send Your Medical Records to Duke
You can request that your medical records be sent to Duke from other hospitals and clinics. Questions:

Email: HIMDocumentMgt@duke.edu

Fax: 919-620-5165

Mail:
Document Management
Duke University Health System
P.O. Box 3016
Durham, NC  27710

Customer Service: 919-684-6178. We are open Monday – Friday 8:00 am to 4:30 pm. 

We view health care as a partnership between you and your caregivers. We are dedicated to respecting patients’ rights, values, and dignity, and facilitating your understanding of your responsibilities as partners in the treatment process. Please take a moment to read your patient rights. You can also learn more about the Health Insurance Portability and Accountability Act (HIPAA), and view Duke Health’s notice of privacy practices.

If you have any questions, please contact our Patient and Visitor Relations Department at 919-470-4747. 

If you are 18 or older, and mentally competent, then you have the right to make decisions about your medical care. Living wills, a health care power of attorney, and advance instruction for mental health treatment are legal forms that help you make decisions about your medical care. Download our Living Will PDF (201 KB) and Health Care Power of Attorney PDF (336 KB).