Explanation of Paperless Billing

In November 2020, Duke Health announced all Duke MyChart patient accounts would shift to paperless billing. While making it easy to manage your account 24/7, the move also helps us work toward sustainability goals by reducing our use of paper and lowering our carbon footprint.

If you prefer to receive statements in the mail, you’ll be able to opt out of the new system. A step-by-step visual guide is available in the above video.