Duke University Medical Center offers a variety of services
to enhance your comfort and convenience during your visit. Many
of these are listed below in alphabetical order. For more
information about any of the following services, or additional
services you may require, inquire at the information desk.
Banking
Wachovia Bank has both a 24-hour automatic teller machine
(ATM) and a branch office located on the first floor of Duke
Clinic. Branch office hours of operation are Monday through
Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 6 p.m.
The office observes all normal banking holidays.
In addition, most of the areas major banks have 24-hour ATM
machines in the RT level lobbies of both Duke Clinic and Duke
University Hospital. Directions to any of these locations can
be obtained at the information desk.
Gift Shops
The Pink Smock gift shops are located in the lobbies of Duke
Clinic and Duke University Hospital. Both shops offer a wide
variety of gifts, flowers, magazines, and toiletries. Gift shop
hours in Duke Clinic are Monday through Friday 9:30 a.m. to
4:30 p.m. In the hospital, the gift shop is open seven days a
week from 9:30 a.m. to 8 p.m.
Hearing-Impaired Services
Hearing-impaired translators and the use of a
telecommunications device (TDD) can be arranged for
hearing-impaired patients. To make arrangements for
hearing-impaired services, please call Patient and Visitor
Relations at 919-681-2020.
Foreign Language Services
If you have difficulty communicating in English, a language
translator can be obtained to help you. For foreign language
translation services, please call Patient Services at
919-684-3284.
Meals and Snacks
A wide variety of dining options are available in Duke
Clinic. Duke Clinic has a cafeteria, a delicatessen, a vending
area, and other food options. All are located in close
proximity to each other. Please ask at the main lobby
information desk for directions to and hours of operation for
any of these food outlets.
In addition, the Commons restaurant in the Searle Center
(within the Seeley G. Mudd Building on the walkway between Duke
University Hospital and Duke Clinic), features gourmet soups,
salads, a buffet, and hot-carved roast meats, as well as
specialty items prepared to order. Please ask at any
information desk for additional directions.
Pastoral Services
Chaplains are available around the clock to counsel
patients, families, and friends, provide sacraments, and lead
meditation. If no one of your faith is on the Chaplain's staff,
efforts will be made to find a representative in the
community.
Learn more about Duke
Pastoral Services.
Pharmacy
An outpatient pharmacy where you may obtain both
prescription and certain non-prescription items is located in
the main lobby in Duke Clinic. The pharmacy is open Monday
through Friday, 9 a.m. to 5:30 p.m.
Post Office
The Duke Postal Services department provides a Postal
Customer Service Center located in the Duke Clinic basement,
and serves patients, employees, and students. The Postal
Customer Service Center is open Monday through Friday from 8:30
a.m. until 4 p.m. The Customer Service Center provides a
variety of services including stamp sales, insured mail,
certified mail, express mail, library rate material, and
facsimile. Directions to the Postal Customer Service Center can
be obtained at the information desk in the lobby.
Smoking
All Duke Medicine facilities are smoke-free. Smoking is not
permitted inside or outside Duke University Medical Center or
any of its outlying clinics.
Telephones
Public telephones are located on most floors of Duke
Clinic.
Wheelchair Assistance
Wheelchair and escort assistance are available upon request.
To arrange for this service, please see the Patient and Visitor
Services representative stationed outside the main Duke Clinic
entrance.
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