Visitor Services

Duke University Medical Center offers a variety of services to enhance your comfort and convenience during your visit. Many of these are listed below in alphabetical order. For more information about any of the following services, or additional services you may require, inquire at the information desk.

Banking

Wachovia Bank has both a 24-hour automatic teller machine (ATM) and a branch office located on the first floor of Duke Clinic. Branch office hours of operation are Monday through Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 6 p.m. The office observes all normal banking holidays.

In addition, most of the areas major banks have 24-hour ATM machines in the RT level lobbies of both Duke Clinic and Duke University Hospital. Directions to any of these locations can be obtained at the information desk.

Gift Shops

The Pink Smock gift shops are located in the lobbies of Duke Clinic and Duke University Hospital. Both shops offer a wide variety of gifts, flowers, magazines, and toiletries. Gift shop hours in Duke Clinic are Monday through Friday 9:30 a.m. to 4:30 p.m. In the hospital, the gift shop is open seven days a week from 9:30 a.m. to 8 p.m.

Hearing-Impaired Services

Hearing-impaired translators and the use of a telecommunications device (TDD) can be arranged for hearing-impaired patients. To make arrangements for hearing-impaired services, please call Patient and Visitor Relations at 919-681-2020.

Foreign Language Services

If you have difficulty communicating in English, a language translator can be obtained to help you. For foreign language translation services, please call Patient Services at 919-684-3284.

Meals and Snacks

A wide variety of dining options are available in Duke Clinic. Duke Clinic has a cafeteria, a delicatessen, a vending area, and other food options. All are located in close proximity to each other. Please ask at the main lobby information desk for directions to and hours of operation for any of these food outlets.

In addition, the Commons restaurant in the Searle Center (within the Seeley G. Mudd Building on the walkway between Duke University Hospital and Duke Clinic), features gourmet soups, salads, a buffet, and hot-carved roast meats, as well as specialty items prepared to order. Please ask at any information desk for additional directions.

Pastoral Services

Chaplains are available around the clock to counsel patients, families, and friends, provide sacraments, and lead meditation. If no one of your faith is on the Chaplain's staff, efforts will be made to find a representative in the community.

Learn more about Duke Pastoral Services.

Pharmacy

An outpatient pharmacy where you may obtain both prescription and certain non-prescription items is located in the main lobby in Duke Clinic. The pharmacy is open Monday through Friday, 9 a.m. to 5:30 p.m.

Post Office

The Duke Postal Services department provides a Postal Customer Service Center located in the Duke Clinic basement, and serves patients, employees, and students. The Postal Customer Service Center is open Monday through Friday from 8:30 a.m. until 4 p.m. The Customer Service Center provides a variety of services including stamp sales, insured mail, certified mail, express mail, library rate material, and facsimile. Directions to the Postal Customer Service Center can be obtained at the information desk in the lobby.

Smoking

All Duke Medicine facilities are smoke-free. Smoking is not permitted inside or outside Duke University Medical Center or any of its outlying clinics.

Telephones

Public telephones are located on most floors of Duke Clinic.

Wheelchair Assistance

Wheelchair and escort assistance are available upon request. To arrange for this service, please see the Patient and Visitor Services representative stationed outside the main Duke Clinic entrance.

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