If you have flu-like or upper respiratory symptoms or you are concerned that you’ve been exposed to COVID-19, learn what precautions to take before you seek care. If you have an appointment, learn about the safety measures Duke has in place.
Duke Children's Health Center Infectious Diseases Clinic
Clinic Hours
| 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | Closed | Closed |
2301 Erwin Rd
Second floor
Durham, NC 27710-4699
Clinic Hours
| 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | Closed | Closed |
Services
Our Doctors
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Accepted Insurance
Duke Health contracts with most major health insurance carriers and transplant networks, including the ones listed below. Before scheduling your appointment, we strongly recommend you contact your insurance company to verify that the Duke Health location or provider you plan to visit is included in your network. Your insurance company will also be able to inform you of any co-payments, co–insurances, or deductibles that will be your responsibility. If you proceed in scheduling an appointment and your health insurance benefits do not participate with Duke, your out of pocket liability may be higher. We will contact you regarding your coverage and patient liability. If you are uninsured, learn more about our financial assistance policy.
- Aetna Choice POS, Aetna Choice POS II
- Aetna Elect Choice HMO, Aetna Open Access Elect Choice
- Aetna Health Network Only, Aetna Health Network Option
- Aetna HMO
- Aetna Limited Benefit Insurance PPO
- Aetna Managed Choice POS
- Aetna Medicare Value Plan (HMO)
- Aetna Medicare Value Plus Plan (HMO)
- Aetna Medicare Essential Plan (PPO)
- Aetna Medicare Eagle Plan (PPO)
- Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Managed Choice
- Aetna Open Choice PPO
- Aetna PCP Coordinated POS Plan
- Aetna Quality Point of Service (QPOS)
- Aetna Select HMO
- Aetna Traditional Choice
- Aetna Voluntary Indemnity Group Plan
- Aetna Whole Health – Duke WakeMed WKCC
- Ambetter of North Carolina
- Blue Advantage
- Blue Medicare (HMO, PPO)*
- Blue Options (123, PPO, HSA)
- Blue Select
- NC State Employees Health Plan
-
*Duke HomeCare and Hospice does not participate in the plan.
- Cigna Behavioral Health (*Limited eligibility)
- Cigna Choice Plus
- Cigna Connect Individual Family Plan
- Cigna Open Access
- Cigna Open Access Plus
-
*Please call Cigna Behavioral Heath to see if the provider is participating in your plan.
- Duke Basic
- Duke Select
- Experience Health Medicare Advantage (HMO) Plan
- Humana Choice (PPO)
- Humana Choice - Medicare Advantage (PPO)
- Humana ChoiceCare - Medicare Advantage (PPO)
- Humana Gold Choice - Medicare Advantage (PFFS)
- Humana Gold Plus - Medicare Advantage (HMO)
- Humana Medicare Advantage Group Plan - NC State Retirees
- First Medicare Direct*
- Medicare Part A
- Medicare Part B
-
*This is for Wake County only.
- NC Medicaid*
-
*Not all Duke locations and doctors participate in this plan. Please contact the location you will be visiting to determine what is accepted.
- FAMIS*
- Optima Family Care (Medicaid HMO in VA)*
- Optima Individual & Family (On & Off Exchange Plans)
- Optima Plus (PPO)
- Optima Vantage (HMO)
-
*Duke Primary Care, Duke University Hospital, Duke Regional Hospital, and Duke Raleigh Hospital are not participating with this plan.
- TRICARE Prime
- TRICARE Prime Remote
- TRICARE Select
- AARP Medicare Complete (HMO, PPO)*
- AARP Medicare Complete Essential (HMO)*
- All Savers Alternate Funding
- All Savers Fully Insured
- United Healthcare (HMO, PPO, POS)
- United Healthcare Charter/Charter Balance/Charter Plus
- United Healthcare Choice/Choice Plus
- United Healthcare Core/Core Essential
- United Healthcare Navigate/Navigate Plus/Navigate Balanced
- United Healthcare of the River Valley
- United Healthcare Option PPO
- United Healthcare Options PPO with Harvard Pilgrim
- United Healthcare Passport Connect Choice/Choice Plus
- United Healthcare Passport Connect Options PPO
- United Healthcare Select/Select Plus
- United Medical Resources (UMR)
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*Duke HomeCare and Hospice, freestanding radiology locations, and mental health providers do not participate with the plan.
Preparing For Your Visit
Accessibility Services
We provide equal access for all people and offer a range of free accessibility services to patients and visitors who need them.
Interpreter Services
Free interpreter services can be provided for patients who prefer to communicate in a language other than English.
Address
Parking
Duke Hospital Garage:
- Duke Hospital parking garage is located across Erwin Road from the hospital. Vehicles enter one block north, at 2223 Elba Street. The garage is walking distance from the hospital entrance.
- Visitors may take a secure, well-lighted and climate-controlled walkway under Erwin Road. To reach the walkway, take a parking garage elevator down to Level RT (for "tunnel") and follow the signs to Duke Children’s Hospital & Health Center. This parking garage is most convenient for patients and visitors who intend to use the Erwin Road hospital entrance, or visit Duke Children's Hospital & Health Center.
- Cost: $2 per hour or a maximum $8 day.
Duke Medicine Circle Parking Garage:
- Located at 302 Trent Drive and features climate-controlled, enclosed walkway to Duke Clinic. A free shuttle is located just outside the garage to escort you to the Duke Medicine Pavilion entrance. This parking garage is most convenient for patients and visitors going to the Duke Medicine Pavilion, Duke Cancer Center, and Duke Clinic.
- Cost: $2 per hour or a maximum $8 per day.
Additional Parking Information:
- Parking for oversized vehicles is located adjacent to the Duke University Hospital parking deck. To obtain a pass for an oversized vehicle, call 919-684-7275.
- Discount parking tickets are available for $5.00 and are good for free parking on one calendar day. They can be purchased at all medical center gift shops or Duke Parking, which is located on the ground floor of Duke clinics on Trent Drive. The tickets are good at either garage. Contact Duke Parking Services at 919-684-7275.
- Valet parking is also available at the entrance to Duke Children's Hospital & Health Center, Monday - Friday from 5:00 am - 10:00 pm and Saturday and Sunday from 9:00 am - 9:00 pm for $9 per day.
- Duke Parking Services can be contacted at: 919-684-7275.
- Watch a video on how to use the parking stations.
Public Transportation
Plan your trip to Duke Children's Health Center Infectious Diseases Clinic through GoDurham bus routes 6, 11, 11B, and 20 or GoTriangle bus routes 400 and 405. The closest bus stops are Duke Hospital, Erwin Rd at Research Dr, and Erwin Rd at Emergency Dr. If you have trouble accessing these bus routes, visit GoDurham Access and GoTriangle Access to check if you meet the ADA eligibility for accessible transit programs.
Duke Transit provides free bus service to the Duke University Medical Center campus for students, employees, patients, and visitors. See maps of bus routes.