Patients and caregivers have the right to voice complaints and/or recommendations on services to the pharmacy. You can call, write, or email your complaints to the pharmacy.
Duke Specialty Pharmacy
DUMC Box 3645
Durham, NC 27710
Email: dukespecialtypharmacy@dm.duke.edu
Office: 919-613-2000
Contact one of the following organizations if you feel the pharmacy did not resolve your complaint:
North Carolina Board of Pharmacy
URAC Complaint Info
ACHC Complaint Info
Website: https://www.achc.org
For further information, you may contact ACHC toll-free at (855) 937-2242 or 919-785-1214 and request the Complaints Department