Addressing Concerns or Suspected Errors

Patients and caregivers have the right to voice complaints and/or recommendations on services to the pharmacy. You can call, write, or email your complaints to the pharmacy.

Duke Specialty Pharmacy
DUMC Box 3645 
Durham, NC 27710
Email: dukespecialtypharmacy@dm.duke.edu
Office: 919-613-2000

Contact one of the following organizations if you feel the pharmacy did not resolve your complaint:

North Carolina Board of Pharmacy

• Website: https://www.ncbop.org/
• Telephone: (919) 246-1050

URAC Complaint Info

• Website: https://www.urac.org/contact/file-a-grievance/
• General Phone Number: (202) 216-9010

ACHC Complaint Info

Website: https://www.achc.org

For further information, you may contact ACHC toll-free at (855) 937-2242 or 919-785-1214 and request the Complaints Department