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Once we receive a referral from your care team or by receiving a prescription, we will confirm all your personal and insurance information. After this benefits investigation, we will determine if you are eligible to use our pharmacy services.
Once your eligibility is confirmed, your prescription may be sent electronically to our pharmacy by your provider; or your provider may fax, call, or give you a paper prescription to bring to us.
Prescriptions are typically processed the same day they are received. Prior to filling your prescription, we may need to obtain prior authorization from your insurance company or co-pay assistance from the drug manufacturer. Prior authorizations and co-pay assistance may cause a delay in receiving your medication. Once insurance approval is obtained, and/or patient assistance documentation is completed and approved, we will inform you of the total out-of-pocket cost and have your prescription ready onsite within one business day. If requested, we can ship your prescription to you within 2 business days after confirming the shipping address and payment information. Please contact us for shipping requirements.
If your insurance does not approve your medication or the co-pay amount does not meet your budget, we will work with you and your provider to select an alternative treatment that best meets your needs. If our pharmacy is not contracted with your insurance company, we will notify you of the out-of-pocket cost before filling the medication. If the cost does not meet your budget, we will transfer the prescription to an in-network pharmacy that can fill your medication. We will also notify your provider of the transfer.
Our pharmacy team can send reminder calls to set up your next refill. If you have not heard from us and you only have seven days or less of medication left, please contact us. Please allow one week to process and ship your medication refill. This will prevent a disruption in your treatment that may occur due to bad weather and natural disasters, holiday closings, insurance changes, prescription renewals from your provider, or other unforeseen circumstances.
We do not automatically ship any medications. We must speak with you to verify the address and payment information each time before we will ship your medication to you.