Duke North Pavilion Retail Pharmacy is closed on Wednesday, December 25. This is due to Christmas Day.
Please review our visitor guidelines before visiting this location. Keeping everyone safe is our top priority. We appreciate your support of our efforts.
Duke North Pavilion Retail Pharmacy
The Duke North Pavilion Retail Pharmacy is a full-service pharmacy located near Duke University Hospital. We fill new prescriptions and refill prescriptions for patients, Duke employees, and their dependents. We can also assist with prescription transfers.
Clinic Hours
| Mon | Tues | Wed | Thur | Fri | Sat | Sun |
|---|---|---|---|---|---|---|
| 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | Closed | Closed |
Room 1006
Durham, NC 27705-3976
Clinic Hours
| Mon | Tues | Wed | Thur | Fri | Sat | Sun |
|---|---|---|---|---|---|---|
| 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | 8:00 am - 5:00 pm | Closed | Closed |
Pharmacy Services
We accept most major insurance plans and can accept electronically prescribed medications.
We also offer:
- Medication education to ensure patients and employees understand what the medicine is used for, dosing instructions, side effects, storage, and disposal.
- Checks to avoid drug interactions between current medications and new medications.
- Special order medications, both prescription and over-the-counter, often for next-day pick-up.
- Assistance to patients who need manufacturer coupons to coincide with primary insurance to either reduce or eliminate co-pays.
- Assistance to patients who need to locate medications at local pharmacies when not in stock, but needed immediately.
- Duke insured employees with a 90-day supply of maintenance medications at mail order prices.
Accepted Insurance
Duke Health contracts with most major health insurance carriers and transplant networks, including the ones listed below. Before scheduling your appointment, we strongly recommend you contact your insurance company to verify that the Duke Health location or provider you plan to visit is included in your network. Your insurance company will also be able to inform you of any co-payments, co–insurances, or deductibles that will be your responsibility. If you proceed in scheduling an appointment and your health insurance benefits do not participate with Duke, your out of pocket liability may be higher. We will contact you regarding your coverage and patient liability. If you are uninsured, learn more about our financial assistance policy.
- Aetna Choice POS, Aetna Choice POS II
- Aetna Elect Choice HMO, Aetna Open Access Elect Choice
- Aetna Health Network Only, Aetna Health Network Option
- Aetna HMO
- Aetna Limited Benefit Insurance PPO
- Aetna Managed Choice POS
- Aetna Medicare Assure Plan (HMO D-SNP)
- Aetna Medicare Eagle Plan (PPO)
- Aetna Medicare Essential Plan (PPO)
- Aetna Medicare Value Plan (HMO)
- Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Managed Choice
- Aetna Open Choice PPO
- Aetna PCP Coordinated POS Plan
- Aetna Quality Point of Service (QPOS)
- Aetna Select HMO
- Aetna Traditional Choice
- Aetna Voluntary Indemnity Group Plan
- Aetna Whole Health – Duke WakeMed WKCC
- Aetna/CVS Health
- Ambetter of North Carolina
- Blue Advantage
- Blue Medicare (HMO, PPO)*
- Blue Options (123, PPO, HSA)
- Blue Select
- NC State Employees Health Plan
-
*Duke HomeCare and Hospice does not participate in the plan.
- Cigna Behavioral Health (*Limited eligibility)
- Cigna Choice Plus
- Cigna Connect Individual Family Plan
- Cigna Open Access
- Cigna Open Access Plus
-
*Please call Cigna Behavioral Heath to see if the provider is participating in your plan.
- Duke Basic
- Duke Select
- Experience Health Medicare Advantage (HMO) Plan
- Humana Choice (PPO)
- Humana Choice - Medicare Advantage (PPO)
- Humana ChoiceCare - Medicare Advantage (PPO)
- Humana Gold Choice - Medicare Advantage (PFFS)
- Humana Gold Plus - Medicare Advantage (HMO)
- Humana Medicare Advantage Group Plan - NC State Retirees
- First Medicare Direct
- Medicare Part A
- Medicare Part B
- AmeriHealth Caritas North Carolina
- Carolina Complete Health
- Healthy Blue
- NC Medicaid Direct
- WellCare of North Carolina
- TRICARE Prime
- TRICARE Prime Remote
- TRICARE Select
- AARP Medicare Advantage Plan 2 (HMO-POS)
- AARP Medicare Complete (HMO, PPO)*
- AARP Medicare Complete Essential (HMO)*
- All Savers Alternate Funding
- All Savers Fully Insured
- United Healthcare (HMO, PPO, POS)
- United Healthcare Charter/Charter Balance/Charter Plus
- United Healthcare Choice/Choice Plus
- United Healthcare Core/Core Essential
- United Healthcare Navigate/Navigate Plus/Navigate Balanced
- United Healthcare Option PPO
- United Healthcare Passport Connect Choice/Choice Plus
- United Healthcare Passport Connect Options PPO
- United Healthcare Select/Select Plus
- United Healthcare Shared Services - Harvard Pilgrim/UHC Options PPO Network
- United Medical Resources (UMR)
-
*Duke HomeCare and Hospice and mental health providers do not participate with the plan.
Duke North Pavilion Retail Pharmacy is Accredited by URAC
URAC is the independent leader in promoting health care quality through accreditation, certification, and measurement. URAC is a nonprofit organization developing evidence-based measures and standards through inclusive engagement with a range of stakeholders committed to improving the quality of health care. Our portfolio of accreditation and certification programs span the health care industry, addressing health care management, health care operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.
URAC Directory of Accredited Companies
The Duke North Pavilion Retail Pharmacy is located inside of Duke North Pavilion.
The front desk for Duke North Pavilion Retail Pharmacy.
Preparing For Your Visit
Accessibility Services
We provide equal access for all people and offer a range of free accessibility services to patients and visitors who need them.
Interpreter Services
Free interpreter services can be provided for patients who prefer to communicate in a language other than English.
Free Wi-Fi Available
Address
Parking
Parking is available in the parking garage adjacent to North Pavilion. Enter off Pratt Street. Fee: $2 per hour or a maximum $12 per day.
Public Transportation
Plan your trip to Duke North Pavilion Retail Pharmacy through GoDurham bus routes 6 and 11A/11B or GoTriangle bus routes 400, 405, DRX, and ODX. The closest bus stops are Fulton St at Pratt St, Fulton St at Elder St, and Duke Hospital. If you have trouble accessing these bus routes, visit GoDurham Access and GoTriangle Access to check if you meet the ADA eligibility for accessible transit programs.
Duke Transit provides free bus service to the Duke University Medical Center campus for students, employees, patients, and visitors. See maps of bus routes.
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