Announcements

Duke North Pavilion Retail Pharmacy is closed on Monday, July 4. This is due to Independence Day.

Face masks are required at this location.

If you have or suspect you have been exposed to COVID-19, take these precautions before you seek care. If you have an appointment, learn about the safety measures in place at all Duke Health locations.

Duke North Pavilion Retail Pharmacy

Type:Pharmacy

The Duke North Pavilion Retail Pharmacy is a full-service pharmacy located near Duke University Hospital. We fill new prescriptions and refill prescriptions for patients, Duke employees, and their dependents. We can also assist with prescription transfers.

Clinic Hours

8:00 am - 5:00 pm 8:00 am - 5:00 pm 8:00 am - 5:00 pm 8:00 am - 5:00 pm 8:00 am - 5:00 pm Closed Closed
Monday - Friday 8:00 am - 5:00 pm
2400 Pratt St
Room 1006
Durham, NC 27705-3976
Fax 919-385-9766

Clinic Hours

8:00 am - 5:00 pm 8:00 am - 5:00 pm 8:00 am - 5:00 pm 8:00 am - 5:00 pm 8:00 am - 5:00 pm Closed Closed
Monday - Friday 8:00 am - 5:00 pm

Pharmacy Services

We accept most major insurance plans and can accept electronically prescribed medications.

We also offer:

  • Medication education to ensure patients and employees understand what the medicine is used for, dosing instructions, side effects, storage, and disposal.
  • Checks to avoid drug interactions between current medications and new medications.
  • Special order medications, both prescription and over-the-counter, often for next-day pick-up.
  • Assistance to patients who need manufacturer coupons to coincide with primary insurance to either reduce or eliminate co-pays.
  • Assistance to patients who need to locate medications at local pharmacies when not in stock, but needed immediately.
  • Duke insured employees with a 90-day supply of maintenance medications at mail order prices.

Accepted Insurance

  • Aetna Choice POS, Aetna Choice POS II
  • Aetna Elect Choice HMO, Aetna Open Access Elect Choice
  • Aetna Health Network Only, Aetna Health Network Option
  • Aetna HMO
  • Aetna Limited Benefit Insurance PPO
  • Aetna Managed Choice POS
  • Aetna Medicare Assure Plan (HMO D-SNP)
  • Aetna Medicare Eagle Plan (PPO)
  • Aetna Medicare Essential Plan (PPO)
  • Aetna Medicare Value Plan (HMO)
  • Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Managed Choice
  • Aetna Open Choice PPO
  • Aetna PCP Coordinated POS Plan
  • Aetna Quality Point of Service (QPOS)
  • Aetna Select HMO
  • Aetna Traditional Choice
  • Aetna Voluntary Indemnity Group Plan
  • Aetna Whole Health – Duke WakeMed WKCC
  • Aetna/CVS Health
  • Ambetter of North Carolina
  • Blue Advantage
  • Blue Medicare (HMO, PPO)*
  • Blue Options (123, PPO, HSA)
  • Blue Select
  • NC State Employees Health Plan
  • *Duke HomeCare and Hospice does not participate in the plan.

Bright HealthCare
  • Cigna Behavioral Health (*Limited eligibility)
  • Cigna Choice Plus
  • Cigna Connect Individual Family Plan
  • Cigna Open Access
  • Cigna Open Access Plus
  • *Please call Cigna Behavioral Heath to see if the provider is participating in your plan.

  • Duke Basic
  • Duke Select
  • Experience Health Medicare Advantage (HMO) Plan
First Health
Gateway Health Alliance
  • Halifax Physician-Hospital Organization plans*
  • *This plan is only accepted at Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, and Duke HomeCare & Hospice.

Healthgram
  • Humana Choice (PPO)
  • Humana Choice - Medicare Advantage (PPO)
  • Humana ChoiceCare - Medicare Advantage (PPO)
  • Humana Gold Choice - Medicare Advantage (PFFS)
  • Humana Gold Plus - Medicare Advantage (HMO)
  • Humana Medicare Advantage Group Plan - NC State Retirees
MedCost
  • First Medicare Direct
  • Medicare Part A
  • Medicare Part B
MultiPlan / Private Healthcare Systems
  • AmeriHealth Caritas North Carolina
  • Carolina Complete Health
  • Healthy Blue
  • NC Medicaid Direct
  • UnitedHealthcare Community Plan
  • WellCare of North Carolina
  • FAMIS*
  • Optima Family Care (Medicaid HMO in VA)*
  • Optima Individual & Family (On & Off Exchange Plans)
  • Optima Plus (PPO)
  • Optima Vantage (HMO)
  • *Duke Primary Care, Duke University Hospital, Duke Regional Hospital, and Duke Raleigh Hospital are not participating with this plan.

  • TRICARE Prime
  • TRICARE Prime Remote
  • TRICARE Select
  • AARP Medicare Advantage Plan 2 (HMO-POS)
  • AARP Medicare Complete (HMO, PPO)*
  • AARP Medicare Complete Essential (HMO)*
  • All Savers Alternate Funding
  • All Savers Fully Insured
  • United Healthcare (HMO, PPO, POS)
  • United Healthcare Charter/Charter Balance/Charter Plus
  • United Healthcare Choice/Choice Plus
  • United Healthcare Core/Core Essential
  • United Healthcare Navigate/Navigate Plus/Navigate Balanced
  • United Healthcare Option PPO
  • United Healthcare Passport Connect Choice/Choice Plus
  • United Healthcare Passport Connect Options PPO
  • United Healthcare Select/Select Plus
  • United Healthcare Shared Services - Harvard Pilgrim/UHC Options PPO Network
  • United Medical Resources (UMR)
  • *Duke HomeCare and Hospice and mental health providers do not participate with the plan.

About Us

The Duke North Pavilion Retail Pharmacy is located inside of Duke North Pavilion.

Preparing For Your Visit

Accessibility Services

Accessibility Services Text

We provide equal access for all people and offer a range of free accessibility services to patients and visitors who need them.

Interpreter Services

Interpreter Services Text

Free interpreter services can be provided for patients who prefer to communicate in a language other than English.

Address

2400 Pratt St
Room 1006
Durham, NC 27705-3976

Parking

Parking is available in the adjacent parking deck for $2 per hour or maximum $8 per day.

Public Transportation

Public Transportation Text

Plan your trip to Duke North Pavilion Retail Pharmacy through GoDurham bus routes 611, and 11B or GoTriangle bus routes DRX (Durham-Raleigh Express) and ODX (Orange-Durham Express). The closest bus stops are Fulton St at Pratt St and Fulton St at Elder St. If you have trouble accessing these bus routes, visit GoDurham Access and GoTriangle Access to check if you meet the ADA eligibility for accessible transit programs.

Duke Transit provides free bus service to the Duke University Medical Center campus for students, employees, patients, and visitors. See maps of bus routes.