Duke Children's Hospital & Health Center

Amenities

Visitor Restrictions

Updated visitor restrictions are in effect. Please note that screening for patients and visitors at the Duke Children's Health Center is available Monday - Friday, 6:00 am - 5:00 pm.

Wi-Fi

Free wireless Internet access is available throughout Duke Children’s Hospital & Health Center through the wireless network called ‘guest’ (all lower case). This is a non-secure computer network that is separate from the hospital’s secure internal network.

Banking

ATM machines are available in the lobbies on the T level of Duke University Hospital.

The following 24-hour automatic tellers are available at Duke University Hospital:

  • Bank of America
  • BB&T
  • Duke Employee Credit Union
  • SunTrust
  • Wells Fargo

Full service banking is available at Wells Fargo, located on the first floor of Duke Clinic (adjacent to Duke University Hospital). Family members can have personal checks cashed at this bank (not to exceed the amount of $50, limit two checks per week, proper identification and room number required). The bank is open from 9:00 am. – 5:00 pm., Monday through Friday. A 24-hour automatic teller is available outside of the full-service bank.

The following 24-hour automatic tellers are available at the Duke Clinic:

  • First Citizens Bank
  • Duke Credit Union
  • Wells Fargo
  • Sun Trust

ATM machines are available the basement level outside the Food Court in the Duke Clinic building.

U.S. Postal Service money orders can be cashed at the Bryan Center Post Office, located on the Duke University campus, Monday through Friday from 8:30 am - 4:30 pm and Saturday from 9:30 am - 12:30 pm.

Laundry Facilities

A washer and dryer are located on 5300 for use by all pediatric patients and families free of charge. Hours of operation are from 8 am to 9 pm daily in consideration of patients in nearby rooms. Laundry soap can be purchased in the Duke Hospital Gift Shop.

Hair Care Services

If your child's physician approves, he or she can have a hair stylist or barber visit their room. This service is also available for family members. To make an appointment, please call Patient and Visitor Relations 919-681-2020.

Lost and Found

If you lose a personal item during your stay, notify your nurse immediately so that every effort can be made to find it. The hospital's lost and found office can be reached at 919-684-3336. If your item is not found, you can also report the loss to your Patient Representative by calling the Patient Help Line at 919-681-2020.

Gift Shops

Hospital Auxiliary shopping carts regularly visit patients to sell toiletries, stationary, reading material, and other items. Gift shops are located in the lobbies of Duke Children's Hospital & Health Center, Duke University Hospital, and Duke Clinic and on Level 1 West of Duke Medicine Pavilion.

The Bouncing Ball (Duke Children’s Hospital) – 919-668-4112

  • Monday – Friday: 9:00 am – 4:00 pm

Duke University Hospital Gift Shop – 919-681-6186

  • Monday – Friday: 9:00 am – 6:00 pm
  • Saturday: 10:00 am – 3:00 pm
  • Sunday: 1:00 pm – 5:00 pm

Duke Clinic Gift Shop – 919-684-6165

  • Monday – Friday: 9:00 am – 4:00 pm

Duke Medicine Pavilion Gift Shop – 919-385-1393

  • Monday – Friday: 9:00 am – 4:00 pm

The Medical Center Store in Duke Clinic
Sells Duke clothing, gift items, and more.

  • Monday – Friday: 8:30 am – 5:30 pm
  • Saturday: 10:00 am – 4:00 pm
resources bounce ball
RESOURCES

Duke Children's Health Center Retail Pharmacy

This pharmacy meets the outpatient medication needs of patient’s receiving care in Duke’s Children’s Hospital & Health Center. Prescription products, a limited supply of non-prescription medications, and medication counseling for patients and families is provided.

Dedicated Room for Nursing Mothers

Guests to our clinics who prefer not to nurse in public may visit the private room set aside specifically for nursing mothers. Room 1934 is located on the first floor of the Duke Children’s Health Center, near the gift shop.