COVID-19 (Coronavirus) Update

As the level of COVID-19 infections begins to stabilize in our community, we are starting to reschedule appointments, surgeries, and procedures that were delayed during the pandemic. Learn more about how Duke Health is committed to keeping you safe. Visitor restrictions remain in effect. 

Duke Health Video Visit Instructions

Duke MyChart account holders can participate in video visits through the Cisco Extended Care app. Contact your doctor's office to get a virtual video appointment scheduled. Once you have an appointment, use these guides to help you have a successful video visit.

Download a PDF in English or Spanish (1.1 MB) of the Duke Health video visit instructions for mobile devices and desktop computers.

If you are experiencing any difficulties with your preparation for your video visit, telehealth support staff are available at 919-684-1598.

Virtual Visit How-to Videos

 

In this video, we show you how to prepare for your Duke Health video visit on a laptop or desktop computer.


 

In this video, we show you how to prepare for your Duke Health video visit on a mobile device or tablet.

MyChart app in the Apple App Store
MyChart app on Google Play

ExtendedCare Cloud app in the Apple App Store
ExtendedCare Cloud app on Google Play