Please note: Hospital-based clinics are an extension of Duke Health hospitals and have additional facility charges. Some insurance companies process bills with a deductible and coinsurance rather than as a co-pay as for an office visit. This may impact the amount of the bill you are responsible for after payment from your insurance plan. Check with your insurance company before your visit to determine what your responsibility will be.
If you need information about cancer care offered at the Duke Cancer Center or need to make a new patient appointment, please contact the Duke Consultation and Referral Center at 855-855-6484.
If you are a referring physician, please call 800-633-3853.
The specially trained representatives from the Duke Consultation and Referral Center can:
Assist you in identifying a Duke doctor with the knowledge and expertise to care for your particular medical condition.
Facilitate your initial appointment with a Duke physician, in keeping with your insurance's guidelines for specialty visits and, whenever possible, in the location most convenient for you.
Help you determine whether your insurance plan gives you access to Duke.
Help answer other questions you may have about care at Duke.
Provide information and brochures about clinical services and programs at Duke.
Provide information about and help you register for community events sponsored by Duke, including classes, seminars, health screenings, and health fairs.
Our representatives are available to help you Monday through Friday, 7:30 am to 6:00 pm.
For more information about your appointment, or if you need to reschedule your appointment, contact the appointment phone number listed on your appointment letter or e-mail reminder. If you cannot locate this information please call 919-668-6688, Monday through Friday 8:00 am - 5:00 pm.
If You Need to Reschedule Your Appointment
If you need to reschedule an appointment, call the number listed on your appointment letter or email reminder.
If this number is not readily available, please call 919-668-6688, Monday through Friday, 8:00 am to 5:00 pm.
What to Bring to Your Appointment
Completed medical questionnaires you may have received
All medications and supplements you are taking, as well as any medical records that need to be reviewed
We will process claims for your services with your insurance carriers. You will be asked to pay amounts not covered by your insurance, such as co-pays, deductibles, and coinsurance at the time of your visit.
Required lab tests or imaging studies may increase the length of your visit, so we encourage you to make any necessary child care or pet care arrangements. You also may consider bringing reading materials, a laptop, or mobile device. Free wireless Internet service is provided in most of our locations.
The doctors, nurses and other professional staff you see at your appointment will depend on your diagnosis and your individual health care needs.
In most cases, your appointment will begin with a nurse, nurse practitioner, or physician assistant who will review your health history with you. He or she may ask additional questions to help create a complete view of your treatment history and diagnosis.
As one of our missions is to train future health care providers you may also be seen by a resident or fellow. These trained doctors have completed internships and residencies and are pursuing specialty training in the medical field. Both are part of your care team.
After meeting with your care team, you will be seen by the appropriate cancer specialist who will discuss your treatment options and next steps in detail.
One of the major benefits of the Duke Cancer Center, is that our clinics are designed so that you can meet with one or more providers in one day, including a medical oncologist, surgical oncologist, radiation oncologist, and other subspecialists.
We also offer disease-site nursing, which provides greater continuity of care. This means at each appointment, you will see the same nursing team. This approach provides you with a single point of contact for questions or concerns that arise outside of the clinic.