Appointments

Please note: Hospital-based clinics are outpatient departments of an individual Duke hospital and have additional facility charges. Some insurance companies process bills with a deductible and coinsurance rather than as a co-pay as for an office visit. This may impact the amount of the bill you are responsible for after payment from your insurance plan. Check with your insurance company before your visit to determine what your responsibility will be.

Our Oncology Access Center team members will schedule your initial comprehensive appointment with a Duke Oncology provider. We prepare for your appointment by securing medical records, images, and pathology slides, and scheduling your diagnostic tests. This prepares our oncology specialists to recommend a treatment plan at your first visit. Guidance can also be provided in Spanish.

You can also request an appointment online.

If you are a referring physician, please call 800-633-3853.

If you need to reschedule an appointment, call the number listed on your appointment letter or email reminder.

If this number is not readily available, please call 919-668-6688, Monday through Friday, 8:00 am to 5:00 pm. 

Please bring:

• Completed medical questionnaires you may have received
• All medications and supplements you are taking, as well as any medical records that need to be reviewed
• Photo ID
• Insurance card

We will process claims for your services with your insurance carriers. You will be asked to pay amounts not covered by your insurance, such as co-pays, deductibles, and coinsurance at the time of your visit.

Learn more about how health insurance is handled at the Duke Cancer Center.

Required lab tests or imaging studies may increase the length of your visit, so we encourage you to make any necessary child care or pet care arrangements. You also may consider bringing reading materials, a laptop, or mobile device. Free wireless Internet service is provided in most of our locations.

After your appointment is confirmed, you will receive a packet that includes information about where and when your appointment will take place.

If you choose to give the scheduler your e-mail address you can also receive e-mail reminders of the appointment and an invitation to join My Duke Health (previously Duke MyChart).

Duke cancer services are provided at locations throughout the Triangle. View a list of Duke Health locations that provide cancer care.

The doctors, nurses and other professional staff you see at your appointment will depend on your diagnosis and your individual health care needs.

• In most cases, your appointment will begin with a nurse, nurse practitioner, or physician assistant who will review your health history with you. He or she may ask additional questions to help create a complete view of your treatment history and diagnosis.
• As one of our missions is to train future health care providers you may also be seen by a resident or fellow. These trained doctors have completed internships and residencies and are pursuing specialty training in the medical field. Both are part of your care team.
• After meeting with your care team, you will be seen by the appropriate cancer specialist who will discuss your treatment options and next steps in detail.
• One of the major benefits of the Duke Cancer Center, is that our clinics are designed so that you can meet with one or more providers in one day, including a medical oncologist, surgical oncologist, radiation oncologist, and other subspecialists.
• We also offer disease-site nursing, which provides greater continuity of care. This means at each appointment, you will see the same nursing team. This approach provides you with a single point of contact for questions or concerns that arise outside of the clinic.