Visitor Information

We hope you have a positive experience when you come to the Duke Cancer Center, whether you are here for treatment, accompanying a loved one, or visiting a patient. Here you'll learn how to make your visit more comfortable and convenient. Using the options in the menu, you can find clear directions on where to find parking, dining, banking, area lodging, translation, and other essential services. We also have a listing of the clinics found inside the Duke Cancer Center. Please note that visitor information will be different depending on where you or a loved one are receiving treatment. You can also view our Reference Guide to Your Care at Duke Cancer Center (PDF, 2.4 MB) for more information.

Visiting Hours

View our visitor guidelines.  

• In an emergency, call 911.
• For non-urgent matters and to make an appointment, contact Duke's Consultation and Referral Center: 888-275-3853.
• For general information about the Duke Cancer Center: 919-613-1909.
• If you are a referring physician, call 800-633-3853.
• Many clinical programs and locations within the Duke Cancer Institute have individual phone numbers for making appointments and referring patients. Browse the list of locations to find the appropriate phone number to call for your needs.

Visitor restrictions are in effect.

One visitor over the age of 12 may accompany you to your appointment.

In the event a visitor becomes uncooperative, disturbing, threatening, or presents a safety risk to patients, visitors, or staff; the visitor may be prohibited from the visit.

When you register, you will be asked if you would like to enroll in Duke’s PatientSecure Program. The PatientSecure palm vein biometric identification system is one of the many ways we work to ensure that every patient has the best experience possible.

The system is designed to ensure your safety, protect your privacy, speed up the registration process, and make your future visits more convenient.

PatientSecure identifies patients by scanning the vein pattern of the palms of their hands. The scanner uses harmless light to identify your unique vein pattern to create an encrypted and protected digital file, which is linked to your unique medical record.

Our goal is to provide you with high-quality care and an outstanding patient experience. To help serve you better and to identify opportunities for improvement, we depend on the feedback of our patients. About two weeks after your appointment you may receive in the mail a patient satisfaction survey. Please take a few moments to complete the survey and return it in the postage-paid envelope provided.

If your feedback is urgent or if you wish to speak with someone, please contact our patient advocates at 919-681-2020.