Medical Records
Medical Records
As of October 18, 2025, visits with Duke Health Lake Norman Hospital and Providers are accessible through your My Duke Health account.
Patient Portals
Patients who received care before October 18, 2025, may request copies of their medical records for personal use or to share with third parties. For quick access, your existing Duke Health Lake Norman Hospital and provider records will remain available for 12 to 18 months within the MyHealthHome and AthenaHealth patient portals.
Form Submission Options
Requesting your medical records online is an easy, fast, and secure way to receive your information. We recommend online medical record requests whenever possible.
If you are unable to use the MyHealthHome, AthenaHealth patient portals, or online request process, download one of the forms below to complete.
- Patient Request for Health Information Form - English (PDF 800 KB)
- Patient Request for Health Information Form - Spanish (PDF 667 KB)
You may submit your completed form request to one of the following:
Fax: 919-620-5165
Email: ROI-Requestor3@dm.duke.edu
Mail:
Release of Information
Duke University Health System
Box 3016
Durham, NC 27710
Questions About Medical Records
Who can request a patient’s medical records?
Authorizations must be signed by the patient or the patient’s legal representative. If the patient is a minor (under age 18), authorization must be signed by a custodial parent or a legally appointed guardian. Proof of guardianship is required.
What if the patient is unable to sign the authorization?
If the patient is unable to sign by reason of physical or mental disability, authorization may be signed by the next-of-kin or legally appointed guardian. Proof of guardianship is required and must indicate the patient’s disability.
How can I receive records for someone who is deceased?
Authorization must be signed by the personal representative of the estate or next-of-kin. If the patient did not expire at the facility, proof of death is required. Additionally, appointment as the personal representative of the estate or status as next-of-kin must be verified.
What types of documentation are needed if I am requesting records for someone else?
If you hold Power of Attorney (POA), are a Healthcare Surrogate or Healthcare Proxy, the related legal forms and court orders must be provided. This may result in additional review and processing times.
Do medical request authorizations expire?
Yes. Authorizations will expire on the date/time or event specified on the release form. A new release form will be required if an older release form does not support the new request for records.
Do medical records include billing information?
No. The Medical Records Department does not have access to billing records or information.
Will there be a charge for copies of my medical records?
There may be a charge for copies of medical records for yourself or a request directed to a third party (excluding continuity of care request). These charges would be in accordance with HIPAA reasonable cost and/or your state law. Contact the HIM Department for questions concerning potential costs.
Patient Rights and Privacy
We view health care as a partnership between you and your caregivers. We are dedicated to respecting patients' rights, values and dignity, and facilitating your understanding of your responsibilities as partners in the treatment process. Please take a moment to read your patient rights. You can also learn more about the Health Insurance Portability and Accountability Act (HIPAA), and view Duke Health's notice of privacy practices.
If you have any questions, please contact our Patient/Visitor Relations Department at 919-862-5845.
Living Wills and Advance Care Planning
If you are 18 or older, and mentally competent, you have the right to make decisions about your medical care. Living wills, a health care power of attorney, and advance instruction for mental health treatment are legal forms that help you make decisions about your medical care.