Call your doctor before leaving home if you think you’ve been exposed to COVID-19 or have symptoms

Due to the presence of COVID-19 in our community, visitor restrictions are in place for all Duke clinics and hospitals. For your safety and the safety of others, we recommend patients do not bring a visitor to Duke clinics, if at all possible. If a visitor must accompany a patient, only one individual over 12 years of age is allowed. Patients and visitors will be screened for symptoms upon arrival. Individuals with flu-like symptoms are not allowed. Learn More

Effective immediately, Duke Health is prioritizing and rescheduling some non-emergent or non-critical surgeries, procedures, and appointments. Learn More

Accepted Health Insurance Plans

Duke Health contracts with most major health insurance carriers and transplant networks. Please call your insurance company and ask if you have access to health care services at Duke Health locations, and what (if any) co-payments, co-insurances, and deductibles will be your responsibility.
 
Insurance is not accepted for Duke Health Anywhere virtual urgent care, an online-only service that costs $49 per visit with an on-call doctor from any mobile device or computer with a webcam.

The Duke Consultation and Referral Center (855-855-6484) can also review the list of Duke Health accepted insurance plans with you. 

This list covers insurance plans accepted by Duke Health in 2020. It is not all-inclusive, is updated periodically, and may be subject to change.

Accepted Health Insurance Plans

Aetna 

  • Aetna Choice POS, Aetna Choice POS II
  • Aetna Elect Choice HMO, Aetna Open Access Elect Choice
  • Aetna Health Network Only, Aetna Health Network Option
  • Aetna HMO
  • Aetna Limited Benefit Insurance PPO
  • Aetna Managed Choice POS
  • Aetna Medicare HMO Open Access
  • Aetna Medicare Plan (HMO, PPO)
  • Aetna Medicare Premier Plan (PPO)
  • Aetna Medicare Prime Plan (HMO, PPO)
  • Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Select, Aetna Open Access Managed Choice
  • Aetna Open Choice PPO
  • Aetna PCP Coordinated POS Plan
  • Aetna Quality Point of Service (QPOS)
  • Aetna Select HMO
  • Aetna Traditional Choice
  • Aetna Voluntary Indemnity Group Plan
  • Aetna Whole Health – Duke WakeMed WKCC

Ambetter

  • Ambetter of North Carolina

Blue Cross Blue Shield of North Carolina

  • Blue Advantage
  • Blue Medicare (HMO, PPO)*
  • Blue Options (123, PPO, HSA)
  • Blue Select
  • NC State Employees Health Plan

*Duke HomeCare and Hospice does not participate with the plan.

CIGNA

  • Cigna Behavioral Health (*Limited eligibility)
  • Cigna Choice Plus
  • Cigna Open Access
  • Cigna Open Access Plus

*Please call Cigna Behavioral Heath to see if the provider is participating in your plan.

Duke Group Plans

  • Duke Basic
  • Duke Select

Experience Health

  • Experience Health Medicare Advantage (HMO) Plan

First Health

Gateway Health Alliance

Gateway Health Plan

  • Gateway Health Medicare Assured Prime (HMO)
  • Gateway Health Medicare Assured Choice (HMO)

Halifax Physician-Hospital Organization

Healthgram

Humana

  • Humana Choice (PPO)
  • Humana ChoiceCare (PPO)
  • Humana Gold Choice (PFFS)
  • Humana Gold Plus (HMO)

MedCost

Medicare

  • First Medicare Direct*
  • Medicare Part A
  • Medicare Part B

*This is for Wake County only.

MultiPlan / Private Healthcare Systems

NC Medicaid

  • NC Medicaid*

*Not all Duke locations and doctors participate in this plan. Please contact the location you will be visiting to determine what is accepted.

OneNet PPO

Optima Health

  • FAMIS*
  • Optima Family Care (Medicaid HMO in VA)*
  • Optima Individual & Family (On & Off Exchange Plans)
  • Optima Plus (PPO)
  • Optima Vantage (HMO)

*Duke Primary Care, Duke University Hospital, Duke Regional Hospital, and Duke Raleigh Hospital are not participating with this plan.

TRICARE

  • TRICARE Prime*
  • TRICARE Prime Remote*
  • TRICARE Select*

*Duke Primary Care is considered an authorized, non-network participating provider.

United Healthcare

  • AARP Medicare Complete (HMO, PPO)*
  • AARP Medicare Complete Essential (HMO)*
  • All Savers Alternate Funding
  • All Savers Fully Insured
  • State Employee Health Plan (for retirees)
  • United Healthcare (HMO, PPO, POS)
  • United Healthcare Charter/Charter Balance/Charter Plus
  • United Healthcare Choice/Choice Plus
  • United Healthcare Core/Core Essential
  • United Healthcare Navigate/Navigate Plus/Navigate Balanced
  • United Healthcare of the River Valley
  • United Healthcare Option PPO
  • United Healthcare Options PPO with Harvard Pilgrim
  • United Healthcare Passport Connect Choice/Choice Plus
  • United Healthcare Passport Connect Options PPO
  • United Healthcare Select/Select Plus
  • United Medical Resources (UMR)

*Duke HomeCare and Hospice does not participate with the plan.