Patients Who Reported That Their Nurses "Always" Communicated Well
The rates displayed in this graph are for discharges January 1, 2017 - December 31, 2017. Source: www.medicare.gov/hospitalcompare
- *The U.S. average includes all reporting hospitals in the United States.
- **The N.C. average includes all reporting hospitals in the state of North Carolina.
What do these scores mean?
In a survey, patients were asked how often their nurses communicated well with them during their hospital stay. According to hospitalcompare.org, “communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
What are we doing to continue to improve our quality?
Duke has many programs that continue to improve our quality.