The rates displayed in this graph are for discharges October 1, 2018 - September 30, 2019. Source: www.medicare.gov/hospitalcompare
- *The U.S. average includes all reporting hospitals in the United States.
- **The N.C. average includes all reporting hospitals in the state of North Carolina.
What does this score mean?
In a survey, patients were asked how often their doctors communicated well with them during their hospital stay. According to hospitalcompare.org, “communicated well” means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
What are we doing to continue to improve our quality?
Duke has many programs that continue to improve our quality.