You can obtain a copy of your Duke Health medical records through your My Duke Health account. Because we participate in several health care information exchange networks, if you choose to see a provider outside of Duke Health, they may be able to access your medical record easily.
If you don't have a My Duke Health account, you must fill out an authorization form and fax, email, or mail your request for your medical records.
Attorneys, warrants, subpoenas, and other third-party requests must be completed and submitted using the authorization form or other HIPAA-compliant requests.
Fax: 919-620-5165
Email: ROI-Requestor3@dm.duke.edu
Mail:
Release of Information
Duke University Health System
Box 3016
Durham, NC 27710
Written authorization for medical records is required and must be submitted directly to the Duke Health Information Management department.
Use your My Duke Health account to request radiology images. If you do not have an account, fill out an authorization form and visit Duke Radiology to learn where to send the information.
Health information exchanges (HIEs) are networks of electronic health information that permit healthcare providers or other healthcare entities, such as your health plan or health insurer, to share your health information for treatment, payment, and other purposes permitted by law. By seeing records of past care received at other locations in an HIE, providers can make more informed decisions about care plans and avoid duplicative or unnecessary treatment. Learn more.
Duke Health offers free language assistance services to people who communicate in a language other than English.
If you have questions regarding Duke Health medical records, please call our dedicated Customer Service line: 919-684-1700
Hours: Monday – Friday, 8:00 am to 4:30 pm. Holiday closures may be applicable.
