Obtaining Medical Records
You can obtain a copy of your Duke Health medical records through one of the following methods.
Patient Portal Options
Please submit a request through My Duke Health (previously Duke MyChart)
Form Submission Options
Download the Duke Health Enterprise Authorization for Release of Protected Health Information Form in English (PDF, 800 KB) and Spanish (PDF, 667 KB)
Patients, third-party requests, e.g., attorneys, warrants, subpoenas, etc. may submit completed authorization forms or other HIPAA-compliant requests to one of the following options:
Fax: 919-620-5165
Email: ROI-Requestor3@dm.duke.edu
Mail:
Release of Information
Duke University Health System
Box 3016
Durham, NC 27710
Business Hours
If you have questions regarding Duke Health medical records, please call our dedicated Customer Service line.
Phone: 919-684-1700
Hours: Monday – Friday, 8:00 am to 4:30 pm. Holiday closures may be applicable
Electronic Health Information Exchange (HIE)
We may participate in certain HIEs that permit healthcare providers or other healthcare entities, such as your health plan or health insurer, to share your health information for treatment, payment, and other purposes permitted by law, including those described in this Notice. We currently participate in these HIEs.
Interpreter Services
Duke Health offers a range of free language assistance services for all patients who prefer to communicate in a language other than English. Learn more about the interpreter services available at Duke Health.