Experience Safe Care at Duke

Overview

Duke Health's mission is to provide the highest quality, compassionate care to those who trust their health to us -- across our communities and beyond. Keeping everyone safe and well is our top priority. We appreciate your support of our efforts.

When to Call 911

Call 911 if you are experiencing any of the following symptoms:

Extreme difficulty breathing (for example, you cannot speak a full sentence or walk across the room without having to stop to catch your breath)
Blue lips, face, or skin
Severe chest pain
Confusion, new-onset slurred speech, or seizure activity

If You Need an Appointment

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You have several options for making an appointment with a Duke Health provider. We offer comprehensive primary care, urgent care, specialty care, and more. Please see more information on our appointment information page. You may also call 919-429-8722 for more information.

Telehealth Options
Virtual appointments are an effective way for our providers to address your health needs. Learn more about these telehealth options and how they work. You will need a Duke MyChart account for a telehealth visit. You can sign up for a Duke My Chart account if you don’t already have one.

If You Come to a Duke Hospital or Clinic

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Visitation guideline s are in place to prioritize the safety and well-being of everyone who visits our facilities.

Face Masks Required in Some Facilities
Face masks are required in all hospital patient care areas, including:

Emergency departments
Clinics within or attached to hospitals (for example, Duke South clinics)
Cancer clinics
Infusion clinics

Masking is also required for patients coming to a clinic with respiratory symptoms, any accompanying family/visitors, or for anyone caring for patients with respiratory symptoms.

Masking is optional in ambulatory surgical centers and low-risk ambulatory clinics that are not attached to a hospital. Please follow all signage.

We continue to monitor community respiratory illness levels for any additional adjustments. Thank you for your attention and commitment to patient and team member safety.

Enhanced Cleaning and Hand Hygiene
We perform enhanced cleaning between every patient. We clean exam rooms and equipment with CDC-approved products. We perform additional daily cleanings. Hand sanitizing stations and signage encourage hand hygiene for all staff, patients, and visitors.

Lab and Leave Services
To minimize your time in the clinic, your doctor may direct you to receive lab services at one of our Lab and Leave locations. Learn more.

Answers to COVID-19 Vaccine Frequently Asked Questions

Read answers to frequently asked questions about the COVID-19 vaccine.

Learn More

COVID-19 Care

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Scheduling a COVID Test
To schedule a COVID test at Duke, use your Duke MyChart account to schedule an appointment with your primary care provider. If you are not an established Duke patient, you can get tested at a North Carolina testing site or through the North Carolina Department of Health’s Home Test Collection Kit Program.

COVID-19 Vaccine and Boosters
COVID-19 vaccines and boosters can be scheduled by established Duke patients through your Duke MyChart account. If you don’t have a MyChart account but are a Duke patient, call your doctor’s office or the Duke COVID-19 hotline at 919-385-0429, 8:00 am until 5:00 pm Monday - Saturday. If you are not an established Duke patient, please visit the NC Department of Health and Human Services website to find a vaccine site near you.

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