Experience Safe Care at Duke

Duke Health's mission is to provide the highest quality, compassionate care to those who trust their health to us -- across our communities and beyond. Keeping everyone safe and well is our top priority. We appreciate your support of our efforts.

When to Call 911

Call 911 if you are experiencing any of the following symptoms:

  • Extreme difficulty breathing (for example, you cannot speak a full sentence or walk across the room without having to stop to catch your breath)
  • Blue lips, face, or skin
  • Severe chest pain
  • Confusion, new-onset slurred speech, or seizure activity

If You Need an Appointment

You have several options for making an appointment with a Duke Health provider. We offer comprehensive primary care, urgent care, specialty care, and more. Please see more information on our appointment information page. You may also call 919-429-8722 for more information.

Telehealth Options
Virtual appointments are an effective way for our providers to address your health needs. Learn more about these telehealth options and how they work. You will need a My Duke Health (previously Duke MyChart) account for a telehealth visit. You can sign up for a Duke My Chart account if you don’t already have one.

If You Come to a Duke Hospital or Clinic

Visitation guidelines are in place to prioritize the safety and well-being of everyone who visits our facilities. 

Face Masks Required in Some Locations
Due to the sustained decrease in COVID-19 case counts and hospitalizations, masking is optional for patients, visitors, and team members in most circumstances, with some exceptions.

Masking is required in select patient care areas based on their medical condition. Patients and visitors with respiratory symptoms should wear a mask. You are welcome to continue masking in mask-optional areas. Please continue to follow all posted signage. 

We continue to monitor community respiratory illness levels for any additional adjustments. Thank you for your attention and commitment to patient and team member safety.

Enhanced Cleaning and Hand Hygiene
We perform enhanced cleaning between every patient. We clean exam rooms and equipment with CDC-approved products. We perform additional daily cleanings. Hand sanitizing stations and signage encourage hand hygiene for all staff, patients, and visitors.

Lab and Leave Services
To minimize your time in the clinic, your doctor may direct you to receive lab services at one of our Lab and Leave locations. Learn more.

Answers to COVID-19 Vaccine Frequently Asked Questions

Read answers to frequently asked questions about the COVID-19 vaccine.

COVID-19 Care

Scheduling a COVID Test
To schedule a COVID test at Duke, use your My Duke Health (previously Duke MyChart) account to schedule an appointment with your primary care provider. If you are not an established Duke patient, you can get tested at a North Carolina testing site or through the North Carolina Department of Health’s Home Test Collection Kit Program.

COVID-19 Vaccine and Boosters
COVID-19 vaccines and boosters can be scheduled by established Duke patients through your My Duke Health account. If you don’t have a My Duke Health account but are a Duke patient, call your doctor’s office or the Duke COVID-19 hotline at 919-385-0429, 8:00 am until 5:00 pm Monday - Saturday. If you are not an established Duke patient, please visit the NC Department of Health and Human Services website to find a vaccine site near you.

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This page was medically reviewed on 12/07/2021