Duke Health Is Committed to Keeping You Safe

We are taking precautions to keep everyone safe and protected from possible exposure to COVID-19 during appointments, surgeries, and procedures at our hospitals and clinics. We are confident we can provide safe, essential care. The wellbeing of our patients, visitors, and staff remains our top priority.

Please watch the video below to learn more about our efforts to keep you safe.

Don’t Delay Needed Care 

It is important to not delay care like well checks and other preventive appointments, and you should continue to take your medicine as prescribed by your doctor. Delaying care can lead to complications and advanced stages of disease.

Your Safety Is Our Main Concern

We are taking every precaution to reduce the spread of infection so you can feel comfortable getting the medical attention you need.

Everyone Is Screened Before Entering Our Hospitals and Clinics
Every person is screened for symptoms before entering our facilities. These screenings may take place at the time of scheduling, on pre-visit calls, and when you arrive at our clinics. Onsite screenings require all patients, visitors, and team members to sanitize their hands, answer questions about potential symptoms, temperature checks, and wearing a mask. This process will help protect everyone from the spread of infection.

Respiratory Triage and Care Centers
Respiratory triage and care clinics are open so that people with COVID-19 or respiratory symptoms can be seen in separate facilities than people with other health care needs. Appointments are required. Contact your doctor if you think you have been exposed, or call the Duke COVID-19 hotline: 919-385-0429. It is open daily from 8:00 am to 8:00 pm.

Enhanced Cleaning
We perform enhanced cleaning between every patient. We clean exam rooms and equipment with CDC-approved products. We are also performing additional cleanings daily.

Visitor Restrictions Remain In Place
Our visitor restrictions remain in place to limit the number of people in our facilities.

More Ways to Maintain Physical Distance During In-Person Visits
Appointments are spaced out, we are increasing virtual visits, and expanding hours where appropriate. This way we can accommodate more patients while limiting the number of people in our clinics at one time. This may mean some upcoming appointments will be rescheduled to accommodate this new way of operating.

Our waiting rooms have been rearranged to encourage physical distancing. Floor decals indicate how to stay at a safe distance from others in our clinics.

Waiting in Vehicles
At some clinics, you may wait for your appointment in your car. We will call you in when your provider is ready to see you.

Enhanced Hand Hygiene
We’ve installed additional hand sanitizing stations and signage to encourage hand hygiene for all staff, patients, and visitors.

Lab and Leave Services
To minimize your time in the clinic, you can get phlebotomy services completed quickly and without an appointment at the following Duke Health clinics. You’ll be asked to call the clinic when you arrive and stay in your car until you are asked to enter and check-in. Depending on the waiting space, you may be asked to return to your car before being called back when the phlebotomist is ready to draw your blood. To expedite the process, please let the lab know which doctor ordered the tests.

Face Masks Are Mandatory

All providers, staff, patients, and visitors must wear face masks at all times when in our hospitals and clinics. This requirement protects everyone by helping to stop the spread of the virus. Please note that refusing to wear a mask is considered disruptive behavior. If you do not have a face mask, one will be provided for you. Please learn more about how wearing face masks helps to protect our community

More Telehealth Options

Your appointment may be rescheduled as a phone or a video visit. These virtual appointments have proven to be an effective way for our providers to address many patients’ health needs.

If You Are Scheduled for a Procedure or Surgery

We have implemented several processes to ensure you and our team are safe during surgical procedures that take place in our hospitals and ambulatory surgery centers. They include:

  • Performing multiple screenings of patients at the time of scheduling, on pre-visit calls, upon arrival to the building, and at check-in
  • Testing every patient for COVID-19 prior to surgery

While we understand the current visitor restrictions make it difficult for someone to accompany you to your procedure, we are using technology like iPads to help you stay in touch with your loved ones.

If You Are Sick or Have COVID-19 Symptoms

People with COVID-19 can have a large range of flu-like and upper respiratory symptoms. These symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you have some of these symptoms or are concerned that you’ve been exposed to the coronavirus that causes COVID-19, please take the following precautions to seek care. 

We ask that you call before coming to any of our medical facilities if you suspect you have symptoms of COVID-19. You may be given a virtual appointment, or if you require an in-person visit, you may be given an appointment at one of our designated respiratory care clinics.

If you’re concerned that you’ve been exposed or have a general question about COVID-19, you can call:

  • North Carolina COVID-19 Hotline: 866-462-3821 (open 24 hours, 7 days a week)
  • For non-emergency COVID-19 questions: Call 211 or text COVIDNC to 898211
  • Duke Health COVID-19 Hotline: 919-385-0429, option 2 (8:00 am to 8:00 pm, 7 days a week)

Help Us Learn More by Tracking Your Symptoms
If you have flu-like symptoms, have been tested for or confirmed to have COVID-19, or are concerned about COVID-19 exposure and would like to track your symptoms twice a day for four weeks, please consider enrolling in the Pandemic Response Network: Duke Community Health Watch.

Financial Assistance

We are here to support you and continue to offer financial assistance for patients who qualify. A no-interest payment plan is also available for patients who cannot pay 100% of their bills. You can apply for this plan via your MyChart account or by calling our Customer Support line at 800-782-6945.