Duke Health Provider question
I consider a successful patient-doctor encounter as one in which I have effectively communicated my opinions on diagnosis, treatment options and risks.
– Howard W. Francis, MD, MBA

Howard W. Francis, MD, MBA

Ear Surgeon, Head and Neck Surgeon

Duke Health Provider question
Call for an Appointment
Board Certified
American Board of Otolaryngology, Otolaryngology
American Board of Otolaryngology, Neurotology
Where I See Patients
Davis Ambulatory Surgical Center - Durham, NC
Duke Children's Hospital & Health Center - Durham, NC
Duke Otolaryngology South Durham - Durham, NC
Duke Otolaryngology, Head and Neck, ENT, Oral Surgery Clinic - Durham, NC
I consider a successful patient-doctor encounter as one in which I have effectively communicated my opinions on diagnosis, treatment options and risks.
– Howard W. Francis, MD, MBA
My Locations
Davis Ambulatory Surgical Center
120 East Carver Street
Durham, NC 27704-2700
Use My Current Location to calculate the distance to this facility.
This location is currently 5.5 miles from your current location.
Duke Children's Hospital & Health Center
Use My Current Location to calculate the distance to this facility.
This location is currently 5.5 miles from your current location.
Duke Otolaryngology South Durham
234 Crooked Creek Parkway
Durham, NC 27713-8507
Use My Current Location to calculate the distance to this facility.
This location is currently 5.5 miles from your current location.
Duke Otolaryngology, Head and Neck, ENT, Oral Surgery Clinic
Use My Current Location to calculate the distance to this facility.
This location is currently 5.5 miles from your current location.
About Me

Being a physician fulfills my lifelong desire to be of service, and as an otologist I am fulfilled everyday by helping to improve my patients’ quality of life through the diagnosis and treatment of ear and skull base disorders. I take great pride in the mastery of my craft and the high standard of our teams. I enjoy serving patients of all ages from infancy to the senior years, and my expertise spans the full range of the medical and surgical management of complex ear, hearing and balance disorders. I value the development of strong patient-doctor relationships and am guided by the belief that every patient deserves the same compassion and high standards as I would expect for my own family. I consider a successful patient-doctor encounter as one in which I have effectively communicated my opinions on diagnosis, treatment options and risks, permitting the patient and family to become true partners with me and our team in the decision-making process and ongoing management of the condition. I am a professor and the Division Chief of Head and Neck Surgery and Communication Sciences at Duke. Previously I was the Vice Director and Professor in the Dept. of Otolaryngology Head and Neck Surgery, Johns Hopkins University School of Medicine (2012-2017) and Director of the Johns Hopkins Listening Center (2011-2017). I am guided by gratitude, faith and commitment in  my professional life and in my role as a husband of over twenty years and father of a daughter and son.

School of Medicine Department
Languages I Speak
English
Call for an Appointment
Ratings and Reviews

The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey. Learn more about our survey process. Responses are measured on a scale of 1 to 5 with 5 being the best score.

Overall Provider Rating
4.89 out of 5
68 ratings, 12 reviews
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Training and Education
Board Certification
American Board of Otolaryngology, Otolaryngology
American Board of Otolaryngology, Neurotology
Fellowship
Otology, Neurotology and Skull Base Surgery, Johns Hopkins University (Maryland), 1995-1997
Residency
Otolaryngology-Head and Neck Surgery, Johns Hopkins University (Maryland), 1990-1995
Education
MD, Harvard Medical School, MIT Division of Health and Science Technology (Massachusetts), 1990
MBA, Johns Hopkins Carey Business School (Maryland), 2012
Insurance Accepted

Duke Health contracts with most major health insurance carriers and transplant networks, including the ones listed below.

  • Aetna
    • Aetna Choice POS, Aetna Choice POS II
    • Aetna Elect Choice HMO, Aetna Open Access Elect Choice
    • Aetna Health Network Only, Aetna Health Network Option
    • Aetna HMO
    • Aetna Limited Benefit Insurance PPO
    • Aetna Managed Choice POS
    • Aetna Medicare HMO Open Access
    • Aetna Medicare Plan (HMO, PPO)
    • Aetna Medicare Premier Plan (PPO)
    • Aetna Medicare Prime Plan (HMO, PPO)
    • Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Select, Aetna Open Access Managed Choice
    • Aetna Open Choice PPO
    • Aetna PCP Coordinated POS Plan
    • Aetna Quality Point of Service (QPOS)
    • Aetna Select HMO
    • Aetna Traditional Choice
    • Aetna Voluntary Indemnity Group Plan
    • Aetna Whole Health – Duke WakeMed WKCC
  • Ambetter
    • Ambetter of North Carolina
  • Blue Cross Blue Shield of NC
    • Blue Advantage
    • Blue Medicare (HMO, PPO)*
    • Blue Options (123, PPO, HSA)
    • Blue Select
    • NC State Employees Health Plan
    • *Duke HomeCare and Hospice does not participate in the plan.

  • CIGNA
    • Cigna Choice Plus
    • Cigna Open Access
    • Cigna Open Access Plus
  • Duke Group Plans
    • Duke Basic
    • Duke Select
  • First Health
  • Gateway Health Alliance
  • Gateway Health Plan
    • Gateway Health Medicare Assured Prime (HMO)
    • Gateway Health Medicare Assured Select (HMO)
  • Halifax Physician-Hospital Organization
  • Healthgram
  • Humana
    • Humana Choice (PPO)
    • Humana ChoiceCare (PPO)
    • Humana Gold Choice (PFFS)
    • Humana Gold Plus (HMO)
  • MedCost
  • Medicare
    • First Medicare Direct*
    • Medicare Part A
    • Medicare Part B
    • *This is for Wake County only.

  • MultiPlan / Private Healthcare Systems
  • NC Medicaid
    • NC Medicaid*
    • *Not all Duke locations and doctors participate in this plan. Please contact the location you will be visiting to determine what is accepted.

  • OneNet PPO
  • Optima Health
    • FAMIS
    • Optima Family Care (Medicaid HMO in VA)
    • Optima Individual & Family (On & Off Exchange Plans)
    • Optima Plus (PPO)
    • Optima Vantage (HMO)
  • TRICARE
    • TRICARE Extra*
    • TRICARE for Life*
    • TRICARE Prime*
    • TRICARE Prime Remote*
    • TRICARE Standard*
    • *Duke Primary Care does not participate with the plan.

  • United Healthcare
    • AARP Medicare Complete (HMO, PPO)
    • AARP Medicare Complete Essential (HMO)
    • All Savers Alternate Funding
    • All Savers Fully Insured
    • State Employee Health Plan (for retirees)
    • United Healthcare (HMO, PPO, POS)
    • United Healthcare Charter/Charter Balance/Charter Plus
    • United Healthcare Choice/Choice Plus
    • United Healthcare Core/Core Essential
    • United Healthcare Navigate/Navigate Plus/Navigate Balanced
    • United Healthcare of the River Valley
    • United Healthcare Option PPO
    • United Healthcare Options PPO with Harvard Pilgrim
    • United Healthcare Passport Connect Choice/Choice Plus
    • United Healthcare Passport Connect Options PPO
    • United Healthcare Select/Select Plus
    • United Medical Resources (UMR)

Before scheduling your appointment, we strongly recommend you contact your insurance company to verify that the Duke Health location or provider you plan to visit is included in your network. Your insurance company will also be able to inform you of any co-payments, co–insurances, or deductibles that will be your responsibility. If you proceed in scheduling an appointment and your health insurance benefits do not participate with Duke, your out of pocket liability may be higher. We will contact you regarding your coverage and patient liability. If you are uninsured, learn more about our financial assistance policy.

Industry Relationships
This faculty member (or a member of their immediate family) has an outside financial interest with the companies listed below. These relations have been reported to the health system leadership and, when appropriate, management plans are in place to address potential conflicts.
  • Advanced Bionics Corp.(Boston Scientific)
  • Med El Corporation