Duke Health Now Offers Online Urgent Care

By Bryan Roth
September 04, 2019
Duke Health Anywhere provides online visits with an on-call doctor.

When you’re not feeling well and don’t want to travel to your nearest urgent care, you can now get a provider’s advice through Duke’s new online urgent care option. It’s available 24/7 wherever you are.

Urgent Care Doctor Visits on Your Mobile Device or Desktop

You can connect with Duke Health Anywhere through a mobile app or on your desktop computer. Using your mobile device or computer’s webcam, you’ll be able to select a primary care provider for a face-to-face call whenever you need urgent care services. Visits cost $59 each and are not covered by insurance.

Download the App

The Duke Health Anywhere app is free to download in Google Play and the Apple App Store. You can also sign up and talk to primary care providers through the desktop version.

Who and What Can Be Treated Through Online Urgent Care

Adults and children ages 2 and older can use Duke Health Anywhere whether or not you’re in the Duke system. You can get a diagnosis and have a prescription sent to your pharmacy during a call that typically lasts about 10 minutes. The new online urgent care option is ideal for common medical conditions like:

  • Allergies
  • Cough, cold, and flu
  • COVID-19 (coronavirus 2019) screenings 
  • Nausea, vomiting, and diarrhea
  • Pink eye
  • Rash or skin condition
  • Runny nose and sinus congestion
  • Sore throat
  • Urinary symptoms

If you have a condition like an ear infection or insomnia that can’t be addressed in a Duke Health Anywhere chat, please visit a Duke Urgent Care location or schedule an appointment with a Duke Primary Care provider. Women who are pregnant should also see a provider in person. See our FAQ for more information about conditions that can’t be treated through the Duke Health Anywhere platform, as well as more information on Duke Health Anywhere’s policy on prescribing medications, including antibiotics.

In-person appointments at Duke Urgent Care and Duke Primary Care locations are always available to you. This new online service simply expands your urgent care options. For more information, see our FAQs.