Insurance and Billing

Duke participates with most insurance companies, Medicare, and North Carolina Medicaid. Before your first visit, check with your employer or insurance company to see if you have coverage for health care services at Duke.

Insurance and Payments
We ask that you bring one form of identification, such as a driver’s license, insurance cards, and authorization forms. We will process claims for services with your insurance carriers. At the time of your visit, you may be asked to pay amounts not covered by your insurance, such as co-pays, deductibles, and coinsurance. If you have multiple appointments, your insurance company may require multiple co-payments.

Financial Counselors
Financial care counselors can help you understand your options and answer your insurance and billing questions.

Working with You
Duke is committed to providing care with dignity and respect. If you have questions or cannot pay your bill in full, please let us know so we can help. Our patient service associates, financial care counselors, and patient financial coordinators will help you fill out applications for monthly payment plans, financial assistance programs, and government-sponsored programs.

Billing Questions
If you have questions about your co-payments, deductibles, or co-insurance requirements, please call your insurance company. If you have questions about your bill or want to speak with someone about financial assistance, contact the Duke Health Customer Service Center at 800-782-6945 or 919-620-4555.

My Duke Health
My Duke Health is a secure, electronic portal through which you can pay your bill, view your test and lab results, schedule appointments, message your healthcare team, and request prescription refills.