Duke Specialty Pharmacy services

Our services

  • Specialty medications.  Click here for an updated list of the many specialty medications we are able to provide.
  • Access.  The Duke Specialty Pharmacy has access to hard-to-find medications. If we do not have a medication in stock, we can usually obtain it the next business day.
  • Insurance claims management.  Many of the medications we provide are costly.  We will work with your insurance company to make sure you are getting the most from your coverage.  We also work with Medicare, NC Medicaid, and any supplemental insurance coverage you have.
  • Transfers.  If we are out of network with your insurance or cannot obtain a medication for you, we will transfer your prescription to another in-network pharmacy that is able to provide your medication at the lowest cost to you.
  • Prior authorizations.  Many insurance companies require additional information to cover specialty medications. We will work with you, your provider, and your insurance company to obtain these authorizations before filling your medication.
  • Patient assistance programs.  If you are uninsured or underinsured, we can connect you with manufacturer patient assistance programs and private foundations in an effort to reduce your out-of-pocket costs.
  • Individualized therapy plans.  Our pharmacists regularly review your needs and provide counseling on medication use.  You will have a relationship with our staff to get the best results from your specialty medication therapy including refill reminders, case management, and disease state management.
  • Mail. Upon request, we are happy to mail your specialty medications to your home or other location.  Please contact us for details and mailing requirements.