Quality scores

Quality scores for specific treatment areas

You can compare our quality scores against the average scores of all hospitals across the nation, as well as those within North Carolina, in the following in six treatment areas:

The scores come from The Centers for Medicare and Medicaid Services (CMS) the U.S. government agency that runs the Medicare program. CMS tallies and reports scores for areas where there are clear, evidence-based guidelines for treating certain medical conditions.

Patient satisfaction quality scores

Duke University Health System participates in a nationwide, government-run survey that asks hospital patients about their care. The survey asks questions to find out what patients liked and didn’t like about their hospital experience.

In this section, you can compare Duke's scores on this patient satisfaction survey with national and state averages in a number of areas.

Outcome scores

Our outcome scores show how patients who were treated for certain conditions fared.

In this section, you can:

  • Compare Duke's rates to national and state average death (mortality) rates for heart attack, heart failure, and pneumonia patients.
  • See how often Duke heart attack, heart failure, and pneumonia patients have to return to the hospital within 30-days of discharge to get treatment for the same problem, and compare these rates with national and state averages.

Health care quality organizations

In this section, you can learn more about the national and state organizations that collect patient care quality data from Duke and other hospitals, process this data, and publicly report the results. Participating in performance measure programs set by health care quality organizations helps us improve our care.