Written authorization is required for medical records from Duke University Hospital, and must be submitted directly to the hospital’s Health Information Management department.
There are three walk-in locations at which you can visit the Medical Records Department and obtain your medical records. If you are coming in person to request records, please make sure you have one of the following forms of ID: driver’s license, passport, DMV ID card, military ID card, or government issued ID. Our ability to provide same day service on site will be dependent on several factors:
Availability of records
Volume and age of records requested
Requested format (for example: flash drive, paper, or CD)
Additional approvals needed
You may pick up your medical records in the Health Information Management Department during normal business hours (see hours and addresses below). We are also available by phone at 919-384-7119 to answer any questions you may have on completing the release form or any general release of information questions.
Duke Clinic 40 Duke Medicine Circle Medical Records Department Durham, NC 27710 Hours: 8:00 am – 4:30 pm
Duke Regional Hospital 3643 N. Roxboro Street Medical Records Department Durham, NC 27704 Hours: 8:00 am – 4:30 pm
Same Day Surgery Admissions 3400 Wake Forest Road Raleigh, NC 27609 Hours: 8:00 am – 4:30 pm
You may also fill out the written authorization and mail it to:
Duke University Hospital Health Information Management Release of Information PO Box 3016 Durham, NC 27710 919-684-1700
We view health care as a partnership between you and your caregivers. We are dedicated to respecting patients’ rights, values, and dignity, and facilitating your understanding of your responsibilities as partners in the treatment process. Please take a moment to read your patient rights. You can also learn more about the Health Insurance Portability and Accountability Act (HIPAA), and view Duke Health’s notice of privacy practices.
If you have any questions, please contact our Patient and Visitor Relations Department at 919-470-4747.